The purpose of this position is to oversee the operational activities related to the certification program for the Association. The incumbent supervises, coaches, and trains all of the staff who process applications and perform other certification operations. The position is responsible for conducting needs assessments and implementing customer service guidelines, practices, and technologies to ensure an optimal level of customer service.
Responsibilities
Provide strategic oversight for all certification operations by monitoring, evaluating, and making needed changes to the certification program operations for continuous quality improvement and accreditation standards.
Coach and train staff members on achieving performance objectives, monitor and evaluate staff performance, and provide consistent and regular feedback on progress toward achieving individual and team goals.
Develop and ensure consistent application of standard operating procedures in compliance with accreditation standards.
Manage the workflow of certification operations.
Serve as the liaison to the disclosure and file review committees of the Council for Clinical Certification in Audiology and Speech-Language Pathology (CFCC), preparing and monitoring the status of all files forwarded to the committee for decisions.
Provide consultation to potential applicants and academic program faculty regarding all aspects of the certification process, including standards interpretation.
Monitor trends and develop reports that inform the decision making of staff and volunteer leaders.
Qualifications
Knowledge Typically Acquired Through
Award of a baccalaureate degree
5 or more years of experience with a certifying agency, preferably in a health- or education-related field
5 or more years of experience supervising a large team
Experience in managing a standards and certification program
Scope and Depth of Technical Skills/Knowledge
Collect, interpret, and report statistical data
Analyze and synthesize information from multiple sources
Independently compose communications, including sensitive correspondence
Efficiently use Windows environment and Microsoft Office software, databases, and presentation software to produce reports, documents, and presentations
Scope and Depth of Non-Technical Skills/Knowledge
Communicate effectively, both orally and in writing, including preparation and presentation of reports, minutes, and correspondence
Problem-solve independently and proactively about tasks related to job responsibilities
Manage large projects and facilitate change
Organize and prioritize multiple and complex projects and tasks; efficiently manage workload
About American Speech-Language-Hearing Association
The American Speech-Language-Hearing Association is the professional, scientific, and credentialing association for 198,000 members and affiliates who are speech-language pathologists, audiologists, and speech, language, and hearing scientists in the United States and internationally.
