SPARGO, Inc. has an opening for an Account Manager to serve a the primary contact to external clients and collaborate with the company's internal departments to provide registration services. This Position reports to and supports the Associate Director of Registration.
Essential Duties and Responsibilities:
Coordinate and manage all aspects of the registration process for multiple conferences or tradeshows
Communicate and manage client/show needs and expectations
Develop, manage and maintain production timeline for registration system launches and tasks
Identify, document and communicate business rules, data exchanges and policies for each client
Configure registration application based on client business requirements and system standards
Develop and maintain report specifications for external clients as well as SPARGO’s internal departments
Create and execute testing plans for registration application and websites
Monitor registration data, reports, website, and application to ensure data accuracy and integrity
Develop and maintain process documentation
Oversee the development and beta testing cycle for registration websites.
Define and test badge specifications including name badges, tickets, and data encoding to be used for lead retrieval and session access control
Develop onsite registration requirements and processes including, layouts, equipment needs and temporary staff scheduling and management
Coordinates with the registration finance manager for financial processing and reporting for each show.
Evaluate and communicate internal staffing requirements
Delegate, oversee and inspect projects assigned to support staff
Inform clients of new features available
Inform internal staff and clients of opportunities to streamline processes
Provide and track registration budgets and expenses for services, equipment and materials
Maintains historical files for all shows including sample materials and data.
Performs other duties as assigned.
HS diploma or equivalent; Bachelor’s degree preferred
3+ years of website testing
3+ years conference registration and/or meeting planning experience
2+ years database experience (Access and Excel preferred)
Proficiency with MS Office
Excellent verbal and written communication skills
Must be able to multi-task and require little supervision
Must be an organized team player who has attention to detail
Strong ability to troubleshoot
Travel required: 25%
We offer excellent benefits and a casual work environment.