AASLD seeks a Helpdesk Support Specialist to provide top-notch technical support by serving as a staff contact for desktop systems administration and management. The position will provide desktop application packaging, image development, and recommendations for process improvements.
The successful candidate will also ensure prompt recovery of compromised service and implement workaround if necessary.
To review the position’s description, visit http://www.aasld.org/sites/default/files/helpdesksupport.pdf. To apply, submit your cover letter, salary requirements, and resume to firstname.lastname@example.org. Principals Only.
Associate’s degree plus 1-3 years of relevant information technology and customer service experience in a technical help desk or service desk environment or equivalent experience.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software. ? Candidates must have must have knowledge of TCP/IP, DNS, DHCP, Windows OS, Microsoft 365, application packaging, and desktop patching. COMPTIA A+ and Microsoft Certifications a plus. Organized and detail-oriented with the ability to handle multiple tasks,prioritize tasks, and manage deadlines. Exceptional interpersonal skills and customer focus. Ability to effectively work with colleagues and stakeholders at all levels and work with outside vendors.