The Educational Services Manager works under the general direction of the Executive Director and has primary responsibility for collaborating with volunteers to produce all educational events. This includes support of the various committees through event and meeting scheduling, planning/coordinating event activities and continuing education unit (CEU) management. Oversight of planning and execution of certification schools and voluntary certification exams. Planning and support for both the Annual and Spring Conferences.
Include, but are not limited to:
Daily supervision of educational programs coordinator who carries out related to educational programs.
Support for activities of various education focused committees/taskforces, as assigned.
Oversight of meeting planning for events (i.e. site selection, catering, AV), with final review and signature on all contracts to be by the Executive Director.
Interacts and collaborates with volunteer committees and subject matter experts to plan and implement education and training, including facilitation of content design and development.
Oversight of requests for NC DENR approvals for CEU’s for educational programs.
Collaborate with Membership and Communications staff to develop education program communications, announcements, advertising and/or publications in support of organizations brand and overall mission.
Administrative oversight of voluntary certification programs.
Responsibility for education program record keeping in full compliance with record keeping policies and any legal and/or contractual requirements.
Review results of all surveys conducted at education programs and provide assessment and recommendations to the Executive Director and committees.
Monitor revenue and expenditures for education related programs to ensure performance aligns with approved budget.
Knowledge, Skills and Abilities:
Good oral and written communication skills. Problem solving organizational and time management skills, analytical thinking, attention to detail, and the ability to work on tasks independently as well as collaboratively in a team environment. Ability to handle high volumes of work accurately, as well as multiple on-going tasks simultaneously. Excellent technical, customer service/public relations skills, particularly when interacting with a variety of people.
Education and Experience:
Graduation from a four-year college with a major in computer science, information technology, business administration, adult education, hospitality management, or non-profit management.
Skill and experience in using Microsoft Office Suite of programs, specifically Word, Excel, Outlook, PowerPoint, and Access.
Skill and experience with various technology or online programs (e.g. AMS, CMS, mobile apps, or WebEx)
At least 2 years of supervisory experience.
At least two years’ experience with event planning and conference management.
Previous experience working with a volunteer, non-profit organization is desirable.
Previous experience working with subject matter experts to develop training programs/courses is preferred.
Additional Salary Information: This is a full-time, exempt position. Includes outstanding benefits package.
The North Carolina American Water Works Association and the North Carolina Water Environment Association (NC AWWA-WEA) is a volunteer association operating jointly under one Board of Trustees as a Section of the American Water Works Association (AWWA) and a Member Association (MA) of the Water Environment Federation (WEF).The NC AWWA-WEA is dedicated to providing water and wastewater education, tr...aining, and service in an effort to protect public health and the environment. We have over 3,000 members in North Carolina representing municipal and private utilities, consulting engineering firms, government agencies, companies who provide equipment and supplies to the industry and representatives of academia who teach and conduct research in water and wastewater-related areas.