SUMMARY: Performs various duties related to membership customer service, membership data processing and maintenance, and general administrative support to the Membership department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Execute membership customer service duties within a timely fashion including, but not limited to, phone coverage, correspondence, membership research, fulfilling requests for AFA materials, and responding to general AFA inquiries.
Staff the membership call center during normal business hours (8:30 a.m. to 5:00 p.m.) as scheduled by the Manager, Membership Operations.
Serve as primary processor for membership batches and data updates. Responsible for filing completed membership batches and organizing batches to be processed.
Serve as back-up to all other Membership Representatives and be able to cover other duties upon request.
Provide support for membership acquisition and retention, including but not limited to processing of electronic applications and individual membership payment reconciliation.
Monitor the membership email daily and respond to or forward all emails in a timely fashion.
Maintain inventory of membership support items. Provide membership information and promotional materials to AFA members and chapters as necessary.
Perform various routine membership tasks such as membership cards, refunds, data pulls, and other data entry such as Arnold Air Society and daily lockbox batches.
Operate monthly email renewal notice program under supervision of Manager, Membership Operations.
Provide administrative support to the Manager, Membership Operations and VP of Membership and Field Ops as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Written and oral communication skills.
Interpersonal skills for department collaboration and customer service.
Attention to detail.
Must be dependable and punctual.
Proficient with MS Word
Prefer proficiency with MS Excel
Must have Bachelor’s Degree.
Prior experience in customer service.
Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, and more! Please send cover letter with resume to firstname.lastname@example.org.
The Air Force Association (AFA) non-profit, independent, professional military and aerospace education association promoting public understanding of aerospace power and the pivotal role it plays in the security of the nation. AFA publishes Air Force Magazine, conducts national symposia and disseminates information through outreach programs. It sponsors professional development seminars and recogni...zes excellence in the education and aerospace fields through national awards programs. AFA presents scholarships and grants to Air Force active duty, Air National Guard and Air Force Reserve members and their dependents; and awards educator grants to promote science and math education at the elementary and secondary school level. Additionally, AFA publishes a wide range of materials on www.afa.org.