The University of Maryland Athletic Ticket Office is seeking a highly motivated and enthusiastic Ticket Office Intern that can provide premiere customer service to our fans, donors and season ticket holders while also communicating ticket office initiatives and polices clearly and effectively. The Ticket Office intern will also need to communicate effectively with internal offices, to establish a well-rounded experience for our fans and implement Athletic Department revenue and attendance initiatives to hit department wide goals.
Responsible for providing premier customer service to fans, donors and season ticket holders.
Assist with window and phone sales for all ticketed events using Paciolan software.
Communicate ticket, parking and donor information to all fans for athletic events effectively and accurately.
Daily printing and distribution of tickets.
Supervise ticket operations for two of the following sports for the fall/winter/spring: women’s soccer, volleyball, wrestling, women’s lacrosse and baseball.
Assist with ticket operations for all football and men’s basketball games; including but not limited to; oversight of customer service, access management and complimentary ticket distribution.
Developing and implementing marketing strategies for the Ticket Office Twitter page
Assist with outbound sales efforts.
Develop skills in sales, service, operations and NCAA Compliance.
Assist marketing in creating sales timeline and promotions for select sports
NCAA Postseason event experience
Other duties as assigned.
Compensation: $12.00 per hour. Position is for a one year appointment. For Best Consideration, please apply by March 29th, 2019 Please send resume, cover letter, and the names of three references:
University of Maryland
2740 XFINITY Center
College Park, MD 20742
FAX: (301) 314-4920
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Strong communication and organizational skills
At least one year of experience in customer service
Paciolan experience is helpful but not required
About University of Maryland-College Park
The University of Maryland is a member of the prestigious Association of American Universities and is located on a beautiful campus located eight miles north of the nation's capital in College Park, which was recently rated "Best place to Raise Kids in Maryland" by Bloomberg.com. The campus is also near Columbia, Maryland, which was listed as the #2 “Best Place to Live” by Money Magazine. The Athletic Program has won 20 national championships over the last 15 years and is a charter member of the Big Ten Conference. Currently, 78 of the University's academic programs are ranked in their respective Top 25 nationally.