The American Medical Informatics Association (AMIA) is seeking a Member Services Coordinator to support the day-to-day activities of the membership department. This position is often the first person a member or customer engages with at the association. Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, professional, articulate, positive, responsible, dependable and self-motivated. Travel to the annual symposium is required with other occasional travel possible. The position reports to the Director of Member Services.

General Responsibilities:

• Respond to member phone, email, fax, and mail inquiries regarding association programs, products, and services
• Process sales transactions, that include but are not limited to membership applications, conference registrations and other product orders
• Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.)
• Administer membership from invoicing, to processing of payments, to database entry per established data standards including data integrity
• Generate monthly reports on membership activity
• Interact with employees, departments and customers
• Serve as a key resource to our members/customers on AMIA’s products and services
• Maintain and create AMIA membership department’s standard operating procedures (SOP)
• Perform administrative tasks including processing inbound/outbound mail, ordering supplies and maintaining AMIA’s phone system

AMIA has been recognized as a Top Employer of Choice for an Effective and Flexible Workplace as a winner of the When Work Works award.  AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.