Under the direction of the Associate Athletic Director for Marketing & Sales, and working closely with the General Manager for the Viking Pavilion (GM), the Director for Ticket Sales & Service will oversee ticket operations for all events held at the Viking Pavilion at the Peter W. Stott Center. They will execute a sales outreach program for Portland State Athletic’s four ticketed sports. The Director will also work closely with the GM to coordinate ticketing needs for external clients hosting events in Viking Pavilion. Additionally, they will manage select off-campus events for Portland State Athletics and Portland State University.
The Director will be a service-oriented professional and manage the relationship with representatives of the University Tickets online ticketing platform. The candidate will have excellent communication skills, and collaborate frequently with a variety of university stakeholders and clients. The candidate will always exhibit a helpful attitude when dealing with patrons and work to generate revenue through a growth in ticket sales volume. The Director will be responsible for ensuring that all event reconciliation happens in a timely manner. The successful candidate will also be able to accept and respond positively to direction, and will be able to complete job duties and projects independently, on-time and with precision.
The Director should have a strong working knowledge and understanding of all NCAA rules and regulations regarding compliance issues, in addition to working with PSU’s Information and Technology department to ensure all PCI Compliance guidelines are met.
* Bachelor’s degree in a related field or equivalent relevant experience. * Demonstrated knowledge and experience with ticketing systems and technology such as printers, scanners, and digital ticketing software. * Ability to accomodate a flexible schedule, including evenings, weekend and holidays. * High level of computer literacy, including experience using Excel spreadsheets to manipulate data. * Must be able to work well independently and to manage, train and motivate others. * Excellent verbal and written communication and documentation skills. * Demonstrated experience with supervision of part-time employees (students included). * Demonstrated competency in utilizing prescribed cash management controls. * Ability to work with the public, and possess conflict resolution skills. * Problem solving and strategic thinking skills. * Ability to prioritize, identify critical issues and work towards results. * Ability to work with multiple organization and vendors proactively and professionally.
* Experience working in college athletics and/or for a professional events arena. * Master’s degree in Sports Management or closely related field. * Experience using Banner or other university financial software for event reconciliation. * Experience supervising and managing either/both full-time and part-time employees. * Experience supervising student employees in a learning setting * Working knowledge of NCAA and conference rules and regulations with a personal commitment to operate within those rules is required.
About Portland State University
As part of the Oregon University System, Portland State University's vision is to enhance recognition of the value of higher education by continually strengthening the metropolitan environment and utilizing that strength for its own growth toward standards of excellence in accessible high quality research, teaching and outreach programs. As a microcosm of the global society, the metropolitan environment becomes a laboratory for Portland State in this vision. It is the vision of a university that will set the standard for institutions located in an urban setting.