Alumni Relations & Annual Giving, Office of Advancement
Are you a results-oriented, highly driven individual who excels in leading teams to success?
Reporting to the Associate Vice-Principal (Alumni Relations & Annual Giving), the Associate Director, Alumni & Volunteer Engagement, develops, implements, oversees, and evaluates student and alumni engagement strategies based on demographics, reunions of classes, shared interests, and other affinity groups, including Homecoming - the university’s flagship reunion program. The Associate Director, and the Alumni & Volunteer Engagement team, identifies and builds the university’s pipeline of donors by effectively engaging alumni and students in Queen’s initiatives and with one another. This engagement includes volunteer-led philanthropic initiatives.
An experienced manager of volunteer resources, the incumbent provides high-level expertise and direction to campus stakeholders, based on best contemporary practice and strict adherence to the principles and values of the Canadian Code for Volunteer Involvement.
Note: The schedule for this position requires the incumbent to work occasional evenings and weekends. Limited travel required.
As the Associate Director, Alumni & Volunteer Engagement you will:
Strategic Planning and Program Management
Working collaboratively with staff in the Office of Advancement, as well as faculties, schools and university-affiliated groups across campus, the Associate Director, Alumni & Volunteer Engagement develops and implements short and long-term relationship-building strategies and programming for current students and alumni in alignment with university-wide strategies and priorities.
In consultation with the Associate Vice-Principal (AR&AG), sets the strategy/direction for new programs based on data analysis and a thorough understanding of the emerging trends of alumni, volunteers, students, and donor behaviour, including demographic cohort trends, that can be leveraged to maximize the engagement potential and philanthropic giving of these groups. Establishes engagement strategies, targets, metrics, and analyzes results. Modifies existing programs to align with emerging priorities and industry trends.
Leads the strategy for the university’s Homecoming weekend. Works with multiple stakeholder groups, both on campus and off, including senior administrators, students, faculty, staff, the Queen’s University Alumni Association (QUAA) board members, reunion coordinators, alumni volunteers, and city officials to maximize the engagement potential of Homecoming Weekend.
Collaborates with the Associate Director, Annual Giving, and faculty/school partners, to create volunteer-led initiatives that lead to giving, e.g. reunions and reunion class giving, shared interests and other affinity groups. With the Associate Director, Annual Giving, works to achieve reunion class giving monetary targets; develops a strategy that will increase class giving fundraising awareness and encourage involvement of the alumni network.
Provides high-level expertise and mentorship to faculties, schools and departments to guide them in the development of student and alumni volunteer engagement strategies, policies, guidelines and practices that deliver on engagement priorities and enhance the experience of volunteering for Queen’s.
Provides oversight for the Queen’s Student Alumni Association (QSAA) to maximize the engagement and philanthropic giving potential of the student population at Queen’s.
Leads strategies for volunteer education of students, faculty, staff, and alumni, including Alumni Volunteer Summit.
Develops effective liaison with the Principal, Vice-Principals, Deans, and other senior university officials and provides high-level guidance on alumni and volunteer engagement strategies to ensure the highest strategic use of their roles in building and maintaining relationships with alumni volunteers.
Acts as an ambassador of Queen’s University representing, the university and the Office of Advancement to external audiences. Builds, cultivates, and maintains relationships with alumni, donors, volunteers, other friends, community and professional organizations.
Works with our partners to ensure Alumni Relations and Annual Giving utilizes alumni engagement metrics that reflect best practice and emerging trends.
Ensures strategic communications initiatives are timely, error-free, and of high quality, in accordance with the university’s brand and visual identity standards.
Represents Queen’s University at meetings and conferences with colleagues from other higher educational institutions for the collection and exchange of ideas and information.
Provides budget and staffing leadership for the unit. Oversees the unit’s budget, participates in budget submission activities, develops and prepares annual budget documents, and assists in preparing service level agreements.
Analyzes data and prepares reports required to formulate, execute, evaluate and benchmark strategic and priority-driven implementation plans. Reports findings to the Advancement Leadership Team (ALT) and implements changes in strategy as required.
Meets with staff on a regular basis to review progress against annual goals. In consideration of progress to date, takes a lead role in identifying and implementing further opportunities and strategies that may have arisen to ensure goals will be achieved.
Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching to ensure effective program delivery and/or services. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
Investigates, addresses, and resolves employee/labour relations issues, including making decisions regarding disciplinary and discharge matters.
Undertakes other duties as assigned and in support of the unit and/or department.
The Associate Director, Alumni & Volunteer Engagement also calls for:
University degree, preferably at the honours level. Degree from Queen’s considered an asset, but not mandatory.
Minimum seven years of progressive experience at a professional or managerial level, specializing in alumni/student engagement & volunteer management, preferably in a post-secondary or institutionally relevant environment, with a demonstrated ability to effectively build volunteer relationships that enhance and advance the profile of the university.
Recognized professional volunteer management certification (CVA, CVRM) or equivalent considered an asset.
Proven leadership and management experience, with a demonstrated ability to promote inclusion in the workplace and effectively recruit, supervise, organize, direct, motivate and retain talented staff and volunteers to achieve objectives; and work effectively with senior leadership.
Proven record of accomplishment in strategy development and implementation, project planning, budget and revenue forecasting, program analysis, and meeting objectives of these plans.
Clear understanding of and strict adherence to ethical fundraising standards, and supporting legislation.
Knowledge of the Canadian philanthropic and university environment, including the challenges faced by post-secondary institutions.
Consideration will be given to the equivalent combination of education and experience.
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal people, persons with disabilities, and LGBTQ persons The University will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. If you require accommodation during the interview process, please contact Carla Ferreira Rodrigues, at email@example.com or 613-533-6771.
One of Canada’s leading universities, Queen’s has a long-standing reputation for academic excellence, research and a diverse and vibrant learning environment. With its strong tradition of public service, the University has helped to shape Canadian values and policies, educating notable political and cultural figures.
Queen’s University is located in the heart of the community in historic Kingston, midpoint between Montreal and Toronto, and the nation’s capital.
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more. We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society. Come work with us!
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents. The Universi...ty provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources.