The Membership Database Manager (MDM) is responsible for serving as the Association’s iMIS expert, and regularly liaises with third party vendors and the IT department to ensure needed functionality, reporting and processes are in place to support AHP operations. The MDM will interact with staff at all levels and must have the interpersonal skills required to effectively understand business needs and translate those to technical delivery in a timely manner to staff. This position does not have any supervisory responsibility. Some travel may be required (approximately 10%).
Embodies the values and core competencies of the Association at all times and positively promotes the Association’s culture
Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals.
Ensures the database supports our membership structure including collection of data; join and renew/invoicing processes, member onboarding/off boarding processes, welcome letters, lapsed member surveys and other personalized communications
Manages the membership database to ensure the accuracy of member and prospect records and reports while maintaining overall data integrity, including compliance with applicable data privacy requirements
Identifies areas of needed improvement and works with appropriate membership staff and IT to implement changes
Liaises with the marketing team to ensure all membership pages are functioning and compatible with membership database
Works with membership staff to develop ways to increase collection of member demographic information and with the marketing team to leverage data for segmenting and analysis
Develops and manages all database SOPs (i.e., data entry, IQAs, automation module, etc.)
Conducts training to ensure staff know how to use the database for reports, rosters, marketing and other basic operations
Serves as troubleshooter for staff as needed
Bachelor’s degree required
iMIS certification preferred
3-5 years of experience managing and improving iMIS database
Essential Competencies & Behaviors:
Detail-oriented, with strong organizational, analytical, and planning skills
Aptitude for the management and effective use of information systems
Excellent time management skills
Outstanding communications/interpersonal skills
Commitment to continuous quality improvement to ensure the integrity of the system and that staff can use the system effectively
Responsiveness to staff members, external vendors and Association member requests in a timely and helpful manner
Ability to manage various projects and meet deadlines.