The National Retail Federation (NRF) has represented retail for over a century. Every day, we passionately stand up for the people, policies and ideas that help retail thrive. As the nation’s largest private-sector employer, retail contributes $2.6 trillion to the annual gross domestic product (GDP). No other industry comes close. Wherever the industry goes, the nation follows — so we’re committed to helping retail go further.
NRF is seeking a Director of Attendee Registration Services to join its high paced, best in class Conferences Department. The Director will be responsible for managing registration (pre, onsite & post event), housing (city-wide events only, post contracting) and transportation services.
Writes RFPs, negotiates vendor contracts, and supervises vendors for registration, housing (city-wide) and transportation services.
Supervises staff leads needed for onsite execution (international registration, satellite registration etc.)
Develops accurate budgets, reconciles monthly financial reports, submits timely budget projections, manages/reduces expenses; reviews post-show registration and financial data and finalizes post show reports
Manages pre and onsite registration (including satellite registration)
Monitors and manages hotel bill (city-wide) reconciliation/payment, including revenue from convention services subsidies and revenue share from registration & housing contractors
Reviews and approves expense reports for staff travel covered by Conferences budget
Researches and analyzes innovative technology to ensure process efficiency; partners with internal stakeholders and external vendors on registration strategy
Analyzes registration data, develops reports and tracks registration trends for forecasting
Provides accurate and timely specs to vendors
Creates weekly registration reports and disseminates to appropriate staff
Determines registration schedules and registration layout based on event schedule
Develops training materials for staff and temporary personnel for onsite registration at events
Edits/proofs conference and marketing materials for NRF events
Acts as liaison between NRF staff and Registration company to create required discount codes and appropriate communications with attendees to simplify the registration process
Reviews and improves all attendee communication both internal and that which comes from vendors on our behalf (confirmation letters, auto replies etc.)
Identifies and implements services to improve customer satisfaction at events
Ensures compliance with Americans with Disabilities Act
Performs other duties as assigned
Bachelor’s degree or equivalent meeting planning experience
Minimum 7 years of experience with 4 or more years of supervisory experience
Must have direct responsibility for registration, housing, and transportation services for large city-wide events
Demonstrates above average organizational and planning skills with great attention to detail
Able to successfully negotiate contracts and manage outside vendors
A team player with strong interpersonal (written and oral communication and decision-making) and a high level of professionalism
Extensive knowledge of MS Office and familiarity with databases is a must
Excellent time management skills, adherence to deadlines and is persistent in following up
Committed to providing excellent customer service
Significant travel required
Additional Salary Information: National Retail Federal offers a comprehensive benefits package that includes focus on work/life satisfaction and balance.
About National Retail Federation
NRF is the world’s largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private sector employer, supporting one in four U.S. jobs – 42 million working Americans. Contributing $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy.