Reporting to the VP of Foundation Operations, the Donor Relations Specialist is responsible for the development and implementation of strategic stewardship programs and comprehensive, individualized stewardship plans for donors, targeted groups and potential donors. In collaboration with gift officers, decision support and donor relations staff, the Specialist will lead the coordination, and implementation of a thoughtful and creative stewardship program responsive to the needs of frontline fundraisers, donors, and prospects from the point of initial acknowledgement through the lifecycles of the funds.
The ideal candidate has several years of demonstrated success managing a stewardship program; is an exceptional listener, writer and editor; has superlative attention to detail; is comfortable managing multiple priorities and deadlines; and thrives in a creative, collaborative environment.
All Duties and Responsibilities must be performed in a manner consistent with and supportive of the Values of Phoenix Children’s Hospital.
Family-Centered care that focuses on the needs of the child first and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share our mission and goals
Leadership that sets the standard for pediatric health care today and innovations of the future
Accountability to our patients, community and each other for providing the best care in the most cost-effective way.
Duties & Responsibilities
Designs and manages the implementation of a division-wide, comprehensive stewardship and donor relations system that appropriately and consistently promotes meaningful interaction with and recognition of donors at all levels.
Designs, documents and manages implementation of a systematic and integrated donor relations program that encompasses recognition and stewardship events, giving societies, chair and naming celebrations, giving summaries, volunteer engagement and philanthropy impact reporting.
Supports the stewardship efforts of the major, planned, foundation and annual gift officers by proactively assisting them in establishing and coordinating individualized stewardship plans for donors with whom they work.
Identifies and recommends best practices being developed at top institutions and applies these to leverage stewardship opportunities that enhance the donor experience and build new avenues of engagement.
Develops and gathers content across the department and the hospital that are essential for a comprehensive stewardship program.
Establishes and oversees models for acknowledging, tracking, recognizing, involving and reporting to donors that are consistent across all levels of philanthropy.
Leads staff with developing and executing analysis of their programs by setting key metrics to measure the financial impact of stewardship efforts.
Leads with a collaborative approach, works in partnership with revenue business units and is an effective advocate for fostering a culture of stewardship that permeates all Foundation activities.
Prepares, reviews, edits and packages formal proposals; collates and interprets available research data pertinent to development of relationships with potential donors.
Bachelors degree in a related field
Masters degree - Preferred
Five (5) years of related development experience including experience leading a complex stewardship program, or as a successful gift officer.
Experience working with senior executive and high profile stakeholders.
Experience with design software including Adobe Photoshop and Illustrator.
Experience with a CRM database (such as Raisers Edge), and strong computer skills with Microsoft Office software proficiency.
Experience in Communications, Marketing, and/or Public Relations.
Special Skills & Requirements
Proven strong project management skills with the ability to manage multi-phase projects from inception to completion, including building consensus among team members and balance multiple concurrent priorities.
Must display a high level of maturity and personal integrity and ability to understand, develop, and sustain resilient and dynamic relationships with donors, colleagues, and senior management with a passion for producing mission-focused events.
Must possess excellent verbal and written communication skills as well as be adept at problem solving, critical thinking, and using judgment in situations requiring independent initiative and tact in a fast paced environment.
Ability to professionally interact with varied internal and external constituencies to include volunteer boards, senior leadership and physicians, donors, volunteer committee members, event attendees, and patients and families of PCH in a comfortable, tactful, diplomatic, and effective manner.
Ability to maintain a flexible schedule to accommodate occasional night and weekend events.
Demonstrate a high level of enthusiasm and energy combined with a positive, can-do attitude. Present a goal-oriented, resourceful, flexible, and good humored demeanor.
About Phoenix Children's Hospital
Since 1983 and with a medical staff of nearly 1,000 specialists, Phoenix Children’s is one of the largest pediatric healthcare systems in the country, and the most comprehensive children's care facility in the state. We provide inpatient, outpatient, trauma and emergency care across more than 75 subspecialties. Phoenix Children’s is Arizona’s premier hospital for family-centered, pediatric care for patients with complex medical needs. We’re proud of the broad and deep experience our expert team of physicians and staff.
But it isn't enough for a hospital to say it’s the best. That's why third-party endorsements, working from data submitted by multiple hospitals across the country, are one of the best ways for patients and families to ensure a hospital’s care is truly world-class. Here are a few of our top honors.
U.S. News & World Report
Now in its 12th year, the rigorous “Best Children’s Hospitals” survey conducted by U.S. News & World Report asks hundreds of questions about a hospital’s survival rates, nurse staffing, subspecialists’ availability and many other pieces of critical information that's difficult or impossible for patients’ families and care-givers to find on ...their own.
U.S News takes all of this data and combines it with a reputation score that’s based on a survey of pediatric specialists from across the country.
Phoenix Children’s is thrilled to once again be named a “Best Children’s Hospital” by U.S. News & World Report. Recognition on the 2018–2019 list marks the 8th year Phoenix Children’s has earned this prestigious ranking. We are the only pediatric hospital in Arizona to make this list, and each year it's an honor to have the hard work of our staff and stakeholders recognized. Each of the following Phoenix Children’s departments earned recognition among the top 50 pediatric facilities in the country.
•Cancer, #20, represented by Center for Cancer and Blood Disorders at Phoenix Children's
•Cardiology and Heart Surgery, #9, represented by Phoenix Children’s Heart Center
•Diabetes and Endocrinology, #35
•Gastroenterology and GI Surgery, #26
•Neurology and Neurosurgery, #28, represented by Barrow Neurological Institute at Phoenix Children’s