Reporting to the Vice President of Finance and Administration, the Manager of State Association Services works collaboratively with NHPCO employees and contracted state-level Hospice and Palliative Care Associations, (the “customers”), to reach strategic and operating goals and objectives while creating economies of scale. He/she is responsible for the overall scope of services offered to state associations, to include: member services, database management and reporting, website management, the planning and execution of conferences and events, marketing and communication plans, as well as other administrative tasks.
This position has no regular supervisory responsibilities, but may occasionally supervise interns and temporary employees.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supports state associations in the achievement of their goals and mission.
Seamlessly incorporates operations and services between NHPCO and state associations.
Partners with association leadership and volunteers to provide first-rate customer service to association members.
Manages membership databases, including the development of reports.
Manages membership renewals for state organizations.
Provides editorial and project management support to state associations for membership renewals and acquisition campaigns.
Develops and executes coordinated marketing and promotion plans for state organizations, including conferences, education, membership, publications, advocacy, and consulting to meet revenue goals and increase brand awareness.
Oversees social media strategies for state associations.
Assists in the development of engaging and relevant content for marketing communications, including websites, e-blasts, e-newsletters, brochures, and direct mail campaigns.
Coordinates with state organization website providers to create and edit website content.
Reviews and executes contracts for state association conferences and events.
Serves as event registrar for state association conferences and events.
Coordinates onsite registration process and overall event logistics.
Creates invoices and prepares receipts as requested, among other financial reporting duties.
Prepares and executes project plans, timelines and budgets.
Responds to inquiries via phone, email, fax and/or mail.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Attention to detail and strong organizational skills.
Demonstrated ability to manage multiple concurrent activities.
Excellent writing, editing, and verbal communication skills.
Ability to work as part of team and facilitate relationships to achieve common objectives among a variety of stakeholders.
Strong decision-making skills based on established best practices.
Knowledge of association management, member services and/or event-planning.
Ability to work with a range of individuals (staff, members, external stakeholders).
Knowledge of and expertise with social media and other digital marketing and communication areas.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor’s Degree required, Master’s Degree preferred, with a concentration in Business, Marketing, or a related field along with a minimum of 3-5 years of experience in non-profit, association management or professional services, preferably in membership, marketing, event management or administrative management. Experience or familiarity with healthcare or hospice is preferred.
Excellent computer skills required, including knowledge of Microsoft Office. Experience with an HTML editor preferred (WordPress).
Advanced proficiency with email marketing software such as Informz, MailChimp, Constant Contact, etc. preferred.
Experience using CRM type databases (netFORUM preferred) is necessary, with the ability to identify key characteristics of target audiences.
Other Requirements: Ability to travel by air and for extended periods of time and ability to work extended hours during peak times.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to manipulate, handle, or feel and to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
About National Hospice and Palliative Care Organization
OUR POSITION: Founded in 1978, NHPCO is the nation’s largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. NHPCO serves its field with a purposeful agenda and unified voice to advance an integrated, person-centered healthcare model.
OUR PURPOSE: NHPCO gives ongoing inspiration, practical guidance, regulatory support, and legislative representation to hospice and palliative care providers so they can enrich experiences for patients and easy caregiving responsibilities and emotional stress for families. NHPCO provides its members with the essential tools they need to stay current with leading practices, understand policy changes, and improve their quality of care.
OUR PROMISE: As an essential resource for hospice and palliative care providers, NHPCO works to expand access to a proven person-centered model for health care – one that provides patients and their loved ones with comfort, peace, and dignity during life’s most intimate and vulnerable experiences.