The Director of Development Operations is a key leader in the Philanthropy & Advancement department, providing strategic and tactical leadership in data operations, reporting and analysis, broad-base giving campaigns and communications, as well as administrative budgetary support. The Director of Development Operations will work in collaboration with other P&A team members, as well as other Orchestra administration staff.
The successful candidate will have a strong work ethic, boundless energy, enthusiasm, and sense of humor. The position requires someone who is articulate, thrives on challenges, works well under pressure, is a self-motivated team player, is well organized and is good at multi-tasking. A quick learner, the successful candidate has good judgment and is able to grasp standard fundraising technologies and techniques easily. An interest in classical music or the arts is desirable.
Data Management Responsibilities
Using your extensive knowledge of donor relational databases, data best practices and analytics you will work closely with the Development Database Manager, Development Operations Coordinator, and Development Operations Associate to ensure the integrity and viability of The Cleveland Orchestra’s patron information to
Develop and manage metrics and benchmarks to evaluate the fundraising performance
Provide reporting and analysis that allows the P&A department to prioritize and organize cultivation and solicitation strategies
Develop improved reporting and analysis for prospect management and donation tracking
Identify opportunities for improvements within existing development systems and platforms
Work collaboratively with in-house staff to direct and develop the use of the database so as to produce reports and metrics that will assist in increased contributed support at all levels and in all campaigns
Develop donor-centric systems for identification, cultivation, solicitation and stewardship of donors for all campaigns (individual, institutional and special events)
Manage training and support for department wide education and best practices for Tessitura
Annual Fund Responsibilities
Provide strategic and tactical direction to assist the Annual Fund team (Associate Director and Manager)’s direct mail and telefunding campaigns, with the view to growing both the revenue and number of donors, as well as increase the retention rates of these programs.
Direct and support campaign planning, monitoring and evaluation
Develop metrics and systems using data to identify and qualify major gift and planned giving prospects
Supervise the management of telefunding contractor by the Associate Director and Manager
Provide strategic and tactical direction to the Communications staff regarding the strategic creation and maintenance of marketing and communication materials for fundraising campaigns, as well as for philanthropic content in the program book and on The Cleveland Orchestra website.
Work with staff to develop an annual philanthropic communication strategy, ensuring consistent and effective messaging for all fundraising efforts (annual fund, corporate, special events, planned giving).
Assist the CDO with the annual and monthly management of revenue and expenses for the department, as well as cash flow monitoring and pledge monitoring and collection
Superior interpersonal and communications skills to successfully interact with a diverse group of people both internally and externally. This position will communicate regularly with donors and prospects via email, phone, and in-person.
Proven track record in data management and analytics; annual giving programs, including experience with electronic, direct mail and Telefunding; Communications including knowledge of print and electronic production, as well as familiarity with social media.
Experience using Tessitura, Raiser’s Edge or other fundraising software.
Expert level experience with Microsoft Office, including Word and Excel.
Ability to manage staff and work collaboratively with colleagues across the organization.
Must be able to travel between locations (Severance Hall and Blossom Music Center) as well as to local and regional meetings and events.
Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
Ability to successfully prioritize to manage multiple projects and deadlines
Demonstrated independent, mature judgment with the ability to consistently maintain a professional image and demeanor
Knowledge of the Cleveland business, philanthropic, and social community
Previous experience with an arts organization
An interest in classical music
About The Cleveland Orchestra
The Cleveland Orchestra has been for decades a point of pride in its hometown. It is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall. The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world.