Primary responsibilities for the Assistant Director of Ticket Sales and Operations includes managing ticket sales and operations for assigned sports and assisting in the day-to-day management of the ticket office. Additionally, this position will provide excellent customer service to all internal and external stakeholders. This position will work with other areas within the athletics department and greater university to develop and implement key sales and marketing strategies.
DUTIES AND RESPONSIBILITIES:
Manages ticket sales and operations for assigned sports, including building seasons in ticket system, season, group, single game ticket sales and management of ticket office on game days and office settings, as well as revenue reconciliation for single game and season audit purposes.
Contributes to the development and implementation of a ticketing sales plan for all ticketed sports and events that seeks to increase revenue and attendance through season, group and single game ticket sales.
Provides assistance with phone inquiries and excellent customer service to fans as well as other departments within the campus community.
Makes outbound sales calls.
Attends university and outside events in order to prospect, network, generate leads and gather referrals in an effort to increase and drive sales.
Assists in managing the day-to-day and game day responsibilities of student interns (paid) and temporary ticket office staff, including training game day ticket sellers, game day staff assignments and tasks as related to assigned sports.
Coordinates with the compliance office regarding NCAA rules and policies, including reporting requirements.
Coordinates with the business office for single game and season-long reconciliation reports, as well as daily financial reporting.
Collaborates with the marketing and development offices to create ticket sales plans and assists with the ticket needs and requests from these areas.
Assists with the ticket sales of all A-10 and NCAA events hosted by the department. Occasional travel for major games, tournaments and postseason.
Performs other related duties as assigned.
Bachelor’s degree in sales, business, marketing, sports management or similar field of study from an accredited institution.
Valid driver’s license.
Customer service experience.
Minimum 1 year of ticket office and/or sales experience.
Experience with computerized ticketing systems.
Collegiate athletics experience.
Experience with Veritix ticketing system.
Previous coaching experience at the collegiate level.
Alternately, the successful candidate will possess any equivalent combination or training and experience which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to the following:
-Demonstrated success in growing ticket revenues.
-Knowledge of Veritix ticketing system, or other computerized ticket system including building seasons, events, and reporting preferred as well as proficiency other computer skills (Excel, Word, etc.).
-Strong interpersonal and communications skills including a commitment to customer service.
-Highly developed organizational skills including the ability to work under pressure and meet competing deadlines.
-Knowledge of NCAA rules and regulations.
-Ability and willingness to work non-traditional hours including nights and weekends.
-Ability to establish and maintain effective working relationships with the University Community.
-Sensitivity to the needs of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
-Ability and willingness to contribute actively to the mission and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
About Duquesne University
Duquesne University is a private, coeducational university located on a bluff above downtown Pittsburgh, Pennsylvania. Founded in 1878 as a Catholic college by the Order of the Holy Spirit, Duquesne is the largest and most comprehensive Catholic university in Pennsylvania, and the only Spiritan institution of higher education in the world. Duquesne is consistently ranked among America's top Catholic universities for its award-winning faculty and a tradition of academic excellence. A coeducational university on a self-contained campus with dramatic views of Pittsburgh's skyline and rivers, the university has students representing nearly every state in the union and 80 nations. Duquesne has a 14:1 student/faculty ratio, and 87 percent of incoming freshman are drawn from the top half of their high school class. Duquesne offers undergraduate and graduate degree programs in natural and environmental sciences, leadership, business, nursing, health sciences, pharmacy, law, education, music, and the liberal arts. Duquesne University offers 6 men’s and 11 women’s varsity sports, including NCAA Division I Basketball, (Atlantic 10 Conference), and Division I-FCS football (Northeast Conference). Learn more about our athletics programs at GoDuquesne.com.