Reporting to the Director of Member Services, the Member Services Associate is responsible for the active recruitment of potential members along with the retention and engagement of current members. This position works with all membership functions and promotes the NAEP value proposition. This is a full-time exempt position.
Summary of Position Duties
The Member Services Associate:
Serves as the main point of contact for member communications and outreach.
Provides problem resolution and troubleshooting as needed.
Develops and executes recruitment and retention marketing campaigns.
Develops and monitors new member welcome campaign.
Generates and distributes targeted member recruitment lists and leads for national and regional leaders.
Maintains membership data and statistics, analyzes, and leverages to drive member service initiatives.
Serves as staff lead on committees and work groups as assigned.
Manages and maintains Association Management software and systems.
Updates and maintains current website information.
Develops, delivers, and analyzes member surveys and develops dashboards and reports for the Director of Member Services, Executive Director and Board of Directors.
Provides monthly membership statistics and reporting.
Develops and implements member engagement and experience programs.
Works collaboratively with all areas of program delivery and promotes cross-functional delivery of member services.
Stays abreast membership trends and implements best practices and strategies in membership recruitment, retention.
Events and Onsite Logistics (35%)
The Member Services Associate:
Assists with event registration for all NAEP events and regional meetings.
Leads onsite registration and coordinates registration events, materials, and information.
Works with the Awards Committee to develop and deliver awards and recognition programs.
Supports administration of the NAEP Mobile App for the national meeting and select regional meetings.
Supports member engagement and experience for all NAEP meetings.
Works collaboratively with NAEP staff to help develop and deliver the NAEP Annual Meeting and Regional Meetings focusing on member value and experience.
Promotes member engagement and value at NAEP events, leads engagement activities and programs.
Skills and Abilities
Member-centric approach to customer service delivery
Excellent project management skills
Delivery and maintenance of multiple project deliverables simultaneously
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Desire for continuous learning and professional growth
Passion for association management and member experience
Bachelor’s degree in related area.
Minimum 3-years experience in membership recruitment and retention required. Non-profit and/or higher education experience preferred.
Must be proficient in membership software use and application as well as office programs such as MS Word, Excel, and Power Point.
Proficiency with, or ability to learn other association platforms such as supplier management, project management, and communication platforms is required.
Travel for this position is required a minimum of 3-4 times annually to support NAEP Annual Meeting and Regional Meeting delivery.
Telecommuting is allowed.
About National Assocation of Educational Procurement
NAEP's MISSION: Our Mission is to advance the development of ethical and innovative procurement strategies within educational institutions and associated communities through collaboration, professional development, networking and advocacy. NAEP's VALUES 1. Integrity, guided by ethical and transparent actions. 2. Innovation, demonstrated by continuous improvement and development of emerging best practices. 3. Collaboration, evidenced by the open sharing of information. 4. Inclusion of all members, demonstrated by a culture that values diverse opinions, mutual respect, and the richness of collegial thinking and dialogue.
ABOUT NAEP Since the 1920’s, NAEP has been the non-profit professional Association primarily dedicated to serving higher education purchasing officers in the U.S. and Canada. NAEP’s mission is to facilitate the development, exchange and practice of effective and ethical procurement principles and techniques within higher education and associated communities, through continuing education, networking, public information and advocacy. Currently, over 1,000 colleges and universities are Members.