The University of Montana invites applications for the Director of Ticket Operations. This position is responsible for the oversight of all ticketing functions for all events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics, touring concerts, and other live entertainment. The GrizTix box office sells 280,000 tickets annually with sales in excess of $10 million. The Director of Ticket Operations will serve as the primary contact for the ticket office, providing premier service to all. This position reports to the General Manager of Campus Entertainment.
As a member of the Adams Center Management Team, the Director of Ticket Operations collaborates on planning, coordinating and executing ticketing operations for all events held at the Adams Center and Washington-Grizzly Stadium. The position will assist with pricing structures and strategy, as well as collaborate with the marketing efforts of the Intercollegiate Athletics Department to help maximize revenue through increased ticket sales. The Director of Ticket Operations is responsible for fulfilling the requirements of negotiated ticketing service terms and providing accurate reporting for both UM Athletic and Adams Center events. The successful candidate must demonstrate significant initiative, autonomy, excellent communication skills, interpersonal relationship building and an extensive understanding of both live entertainment and collegiate athletic events.
The Director of Ticket Operations serves as the primary contact for, and has oversight of the Paciolan ticketing services agreement. This position oversees two (2) full-time and one (1) .75 time staff members, along with 10-15 part-time and student employees, and is responsible for the hiring, training, scheduling, managing and coaching towards excellence, of all ticket office staff.
UM is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.
Oversees the set-up and sale of season and single game tickets for six (6) UM Intercollegiate Athletic sports programs and manages game-day ticketing operations.
Manages all ticketing-related functions for major events such as concerts and other live entertainment in the Adams Center and Washington-Grizzly Stadium, including seating manifests, scaling, pricing, ticket text, holds, timers, audits, sales reporting and sold maps to ensure accuracy from initial event built through day of show.
Upholds the highest-quality customer service level and ensures all box office personnel are knowledgeable, service-oriented, and efficient.
Prepares accurate and detailed financial settlements for events.
Serves as primary contact with University organizations contracting for ticketing services: responsible for preparing preliminary scope of work and costs for service estimates and negotiation of fees and services.
Develops and manages annual box office operating budget; oversees all human and physical resources while actively working to maintain a financially healthy ticketing operation.
Designs and implements long-range strategic planning and develops policies, procedures, and goals for ticketing department.
Serves as lead trainer for the Paciolan software and stays current with system capabilities and new features.
Provides technology support for the GrizTix box office including website development, data collection & analysis, software management, event set-ups, and electronic mailings.
Thorough understanding of current best-practices and market trends for box office procedures and ticketing management, including event on-sales, inventory control and reconciliation
Extensive customer service experience that includes effectively and diplomatically handling difficult customer service situations
Ability to maintain composure while under the stress, pressure and time sensitive demands of the job.
Extensive experience with cash handling and general accounting
Possess effective leadership skills with the ability to motivate a diverse staff
Demonstrate effective researching and problem solving skills
Consistently exercise initiative, diplomacy, and good judgment
Have excellent attention to detail, accuracy and timeliness
Maintain thorough records along with confidentiality of information
Manage difficult situations appropriately and professionally, and exhibit conflict resolution and/or mediation skills
Ability to communicate complex information to individuals and groups
Be self-directed and self-motivated, adapt to frequently changing priorities, and be able to organize and prioritize multiple work assignments
Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing technology; and be innovative and creative
Skill in the operation of personal computers and software, including Microsoft Office Suite
Willingness to work a flexible schedule which includes early morning, late nights and weekends
Ability to be on an on-call status and react to immediate/emergency situations as needed
Knowledge of ADA and public safety regulations relative to ticket sales with the ability to explain them to customers
Knowledge of supervisory practices and procedures with the ability to lead a team
Knowledge of budgeting, financial planning and accounting principles and techniques, and cost control procedures
Bachelor's degree, with a background in Business Administration, Marketing or related field OR an equivalent combination of related education and experience
Minimum of five (5) years related box office experience, with no less than three (3) years in a ticketing management role of an arena or stadium
Professional experience in a University setting with familiarity of athletics operations
An understanding of NCAA, conference, and university rules and regulations as they relate to ticketing
Ability to collect and analyze web-based data (demographics, buyer behavior, etc.) and to project local market trends
A working knowledge of production scheduling, lighting, video, sound, staging, rigging, and design elements as they relate to live entertainment events
Experience with diagramming software (CAD, Visio, Social Tables, etc.).
Experience with Photoshop
Experience with interactive social media, web based apps for ticketing entry, and digital signage
Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Salary range for this position is $53,000-$57,000 per year commensurate with qualifications.
How to Apply
Priority Application Date: November 3, 2019
For application instructions, required application materials, and to learn more about UM and Missoula, please apply at http://bit.ly/2419umjobs.
University of Montana is an ADA/EOE/AA/Veteran's Preference Employer.