At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice.
This role is a client facing role managing our low value clients within a centralized team with a responsibility to develop, advise and retain portfolio of Wealth clients. The role holder will represent HSBC Securities (USA) Inc., HSBC Bank USA, N.A. and HSBC Insurance Agency (USA) Inc. This will be achieved by active management of low value Wealth clients and will entail regularly updating and analyzing client financial information to identify wealth solutions that are suitable to meet the client's needs, advising the client on a variety of potential wealth solutions. The role holder will aim to develop these low opportunity wealth clients into core wealth clients by providing them with financial solutions aligned to their needs.
The identification of opportunities for wealth reviews, financial plans and ultimately the deliverance of wealth solutions in the client's best interest are amongst the key activities to achieve goals and in compliance with local regulatory requirements. The role holder should be familiar with Wealth product sets and execution processes. Including but not limited to; Equities, Mutual Funds, Options, Advisory Accounts.
The role is expected to work in close partnership with the Wealth Services Desk to provide full-service support to identified low-opportunity client base.
Impact on the Business
Build deep, long-lasting and mutually valuable relationships with current low opportunity Wealth customers.
Grow relationships with lower value wealth cutomer base to turn the client into a core segment client.
Help the organization achieve its objectives of through the development of existing Wealth relationships consistent with the Key Performance Indicators (Non Outcome and Outcome) that measure performance of the role.
Through a defined sales process, recommend investment and insurance solutions designed to meet customer's protection, education, retirement, legacy, property, and lifestyle needs while also helping customers manage and grow their wealth. Mortgage needs to be referred to appropriate Mortgage staff. Bank product needs to be referred to appropriate Premier Relationship Manager.
Regularly meet with clients to understand and analyze their current and long term needs and advise them on the products and services that help them achieve their goals.
Refer business to other areas within the bank as appropriate, in accordance with established guidelines.
Complete all activity documentation to provide a record for performance tracking.
Establish client contact strategies in line with Group Operating Model.
Perform Financial Plans for wealth customers to identify customer needs and provide solutions in the best interest of the client.
Fully utilize and input client relationship management data, ensuring all client's Wealth information is complete and kept up to date.
Customers / Stakeholders
Own the Wealth client relationship with HSBC. Maintain a deep understanding and technical knowledge of authorized relevant products and services available from the RBWM affiliates in the US for Wealth clients to provide suitable recommended solutions for clients and maximize revenues for Wealth and the Group.
Maintain highest standard of excellence in client service across the team and with individual portfolio. Complete ongoing analysis of portfolios of client relationships through marketing of ideas and researching clients.
Provide quality service in meeting customer needs, inquires and problems of a complex nature; maintain contact with existing customers and referral sources on an on-going basis to identify new or additional needs.
Conduct full needs assessment with existing Wealth customers and recommend appropriate investment and insurance products and services to meet individual needs, based on objectives, risk tolerance and proper asset allocations. Mortgage to be referred to appropriate Mortgage staff. Bank products to be referred to appropriate Premier Relationship Manager.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Leadership & Teamwork
Work closely with the Wealth Services Desk to provide a full range of support for existing low value Wealth clients
Proactively support others through direct and indirect actions beyond activities particular to this role.
Establish and maintain strong working relationships with colleagues in the wider RBWM businesses and others as appropriate to service client needs.
Represent the Company in community organizations and activities to enhance the Company's image and maintain and enhance a referral network for additional relationship opportunities. Refer to the HNAH Code of Ethics policy and Wealth Management Staff Dealing policy including Outside Business Activity (OBAs) to ensure that above community and outside activities do not present an actual or potential conflict of interest and do not have an adverse impact with respect to job responsibilities at HSBC. HSI Supervisor and Compliance should be consulted in addition to review of Code of Ethics policy and Wealth Management policy for Outside Business Activity.
Operational Effectiveness & Control
Maintain proper documentation following preset guidelines established by Compliance and Management.
Understand and adhere to Group and Company policies and procedures, and meet all required mandatory training requirements.
To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Complete other responsibilities, as assigned.
The Company seeks to grow its RBWM business through an efficient operation and the pursuit of providing clients with globally consistent experiences, excellent service, and advice on products and services appropriate to client needs to enhance that value.
Increasing client Wealth balances during tough economic times.
The jobholder has primary responsibility for:
Maximizing growth in portfolio of Wealth clients and achieving the RBWM plan/metrics.
Leading Wealth activities to ensure opportunities are identified and client needs are met effectively, maximizing all available resources.
Compliance with the relevant Group standards including GHQ and the Regulatory organization as applied to the implementation of the RBWM strategy in the US.
Management of Risk
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Assist in maintaining NDIP (Non Deposit Investment Products) policy standards and avoiding customer confusion between Bank and Wealth products.
Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Ensure the fair treatment of our clients is at the heart of everything we do, both personally and as an organization.
Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Adhere to internal controls and Firm policies. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity and by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
The incumbent will ensure 100% adherence to completion of HSBC mandatory training and any required compliance and risk-related training courses.
Internal Number: 793244
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.