Responsibilities will include, but are not limited to: - Hire, train, schedule and supervise full-time and temporary support staff, which includes coordinating schedules of support staff to provide effective customer service, office and phone coverage
- Develop, implement, and update Spartan Fund policies and procedures
- Generate regular pledge reminders and invoices
- Execute and assign tasks for all aspects of athletic gift and pledge transactions, serving as liaison with University Advancement and MSU Athletics, to ensure accurate recording onto donor records
- Manage processing of all gifts and pledges via mail, credit card, online, stock/wire transfer, and matching gifts
- Follow up with customers on any declined credit cards (every time payment declines) in Process Scheduled Payments function
- Reviews and corrects all types of pledges and receipts not balanced (monthly)
- Manage all aspects of internal database and develop proper procedures and mechanisms to ensure timely and accurate input of data
- Develop and coordinate mechanisms to successfully transfer information to and from related external systems
- Ensure data integrity to establish new and update accounts including biographic information, missing fields, priority points, memberships, late payments and life insurance policies.
- Execute and deliver reports and lists for all functions, including mailing lists
- Ensure timely and accurate reports to development officers of donors who are on-schedule or delinquent with pledges
- Gather and organize reports from various units related to single game ticket buyers, apparel shop and auctions.
- Create strategies for identifying new prospects and keep current prospect ratings and staff assignments accurate
- Utilize current services and tools, collaborating with University Advancement prospect development to perform prospect research duties including qualification, rating, profile research to confirm biographical, employment, home values, and philanthropic interests.
- Deliver five new prospects, with accompanying briefing report, to each development officer every month
- Provide premier customer service to annual fund donors
Requirements The job requires: knowledge equivalent to that which normally would be acquired in the first two or three years in college, technical, vocational or business school with coursework in office management and business; one to three years of related and progressively more responsible or expansive work experience in office management, budget preparation, financial and administrative record-keeping and secretarial skills; experience in word processing, spreadsheet, database, desktop publishing, and/or web page design or presentation software; or in performing responsibilities related to the operational activities of the employing unit; and may require one to three years of supervisory experience; or an equivalent combination of education and experience. To apply, go to www.careers.msu.edu, search for posting 689947 and follow the application process. |
