VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
Performs system administration maintaining the integrity of Sales systems and act as the main contact for system-related issues and enhancements.
Acts as main liaison and system expert for one or more Sales supported systems and handling all requests and system administration.
Identify and resolve complex system or process errors maintaining system integrity and data quality.
Provide education, assistance, and coaching to improve user understanding and productivity.
Authorize and maintain system security for all users ensuring the appropriate level of system access at all times.
Typically has the following experience or abilities:
Bachelor degree in Business Administration or equivalent experience and training required
Minimum of three years of Sales or Client Services experience
Minimum of three years of systems or process-related analysis experience
Excellent customer service and interpersonal skills
Excellent communication, analytical and problem-solving skills
Ability to negotiate skillfully in tough situations with both internal and external business partners
Demonstrated ability to problem solve and troubleshoot simple to relatively complex systems or process issues and design specific solutions
Ability to work independently and meet tight deadlines
High level of computer proficiency with spreadsheets, word processing, and database software and/or business systems
Ability to understand relational and mainframe database systems
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
Customer Service experience
Highly detail oriented
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Nearest Major Market: Sacramento Job Segment: Ophthalmic, Retail Sales, Mainframe, Database, Sales, Healthcare, Retail, Technology