QUALIFICATIONS

  • Thorough knowledge of program activity and best practices. Experience and knowledge in a ticket office working with ticketing platforms, sales, customer service and client services.

  • Strong problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.

  • Highly effective verbal and written communication skills in the English language. Strong oral and written communication skills to communicate and interact with persons of diverse backgrounds and personalities. Ability to convey technical information and provide guidelines in a clear and professional manner, using diplomacy, tact and discretion in all interactions.

  • Proficiency in the use of computer applications relevant to job duties. Experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing.

  • Thorough knowledge of ticketing accounting, security procedures and cashiering controls.

  • Exhibits attention to detail to ensure financial security of revenue.

  • Ability to establish and maintain cooperative working relationships with promoters, staff, students, and clients.

  • Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Proven ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities. Ability to develop and adjust routines and procedures as needed.

  • Proven ability to accurately and thoroughly complete electronic documents, with conscious attention to detail, and identify, troubleshoot and resolve problems or discrepancies.

  • Demonstrated supervisory skills. Ability to train, motivate, and evaluate student employees; to delegate tasks; to schedule sufficient staffing for simultaneous events based on knowledge of all schedules and the needs for sporting and university events; and follow cash-handling standards for ticket sellers.