Ticket Office Liaison (percentage of time: __76__%) • Serve as primary ticket office liaison for Volleyball and Women’s Basketball. • Serve as secondary ticket office liaison for ticketed State Farm Center concerts and special events, including but not limited to other events such as IHSA wrestling, IHSA basketball, and IHSA football. • Serve as liaison between Associate Athletic Director for Ticketing and customers as it relates to annual renewals, coordinate ticket allocation and oversee printing and distribution. • Engage, interact and correspond with existing and potential I FUND donors and season ticket holders on issues such as seating (including priority seating) and parking allocation and adjustment and other related issues, all with the goal of cultivating ticket-related gifts. • Responsible for building event infrastructure using the Paciolan system for assigned sports, using that information to oversee and ensure ticket accuracy, and ticket distribution for each event. • Assist with parking requests for Football and Men’s Basketball as directed by Associate Athletic Director for Ticketing. • Work closely with other staff from the Ticket Office, along with staff from the Athletic Business Office to analyze distribution of complimentary tickets and identify tax-related issues regarding ticket issuance. • Analyze ticket data and use to prepare weekly attendance reports for all sales and attendance figures for assigned sports, using this data to provide sales and attendance trends, and how they relate to sales, specials, and special Marketing events. Strategic Engagement (percentage of time: __24____%) • Assist DIA Compliance Office in the issuance, tracking and determining compliance of complimentary admissions. • Provide assistance with the supervision and maintenance of reconciliation processes of all departmental complimentary ticket requests. • Assist with staffing, including participating in the identification, interview, hiring, work assignment and evaluation of temporary or seasonal employees. • Supervise the reconciliation of gate receipts from athletic events for assigned sports. • Serve as liaison between the Ticket Office, I-Fund and other departmental units regarding issues related to ticketing. • Record retention and report preparation for NCAA settlements, and Big Ten and University audits.
Education: Required: (Specialty Factor) Bachelor’s degree in athletic administration or related field required. Preferred: Experience: Required: (Specialty Factor) At least one year experience of ticket office operations or ticket sales, preferably in an athletic venue. Preferred: o Experience with ticketing software systems preferredo Experience with contract requirements (TV, radio, non-conference allotments) for assigned sportso Experience in accounting or sports management
About University of Illinois
The University of Illinois at Urbana-Champaign is a member of the Big Ten Conference and is an Affirmative Action/Equal Opportunity Employer.