Work with Key Accts RMs on new and existing Key merchants ensuring timely new merchants onboarding and review existing Key merchants.
Responsible for designing and developing the end-to-end customer purchase journey, from pre-ordering to payment of goods, for key strategic merchants.
Good understanding on Merchant business model, their strategy and business issues, and present and introduce the suite of solutions available within OCBC to develop win-win partnership and deepen relationship with merchants.
Possess good business acumen to recognize opportunities with merchants and apply your technical knowledge to design user-friendly and state-of-art solutions for merchants and consumers, utilizing OCBC's various API products.
Work in conjunction with internal and external IT stakeholders to brainstorm new solutions, lead the customer journey design and implement merchant and consumer solutions including e-Commerce and mobile applications.
Good understanding of terminal management.
Improve internal operation process flows with internal stakeholders and terminal vendors.
Generate adhoc, monthly and quarterly reports to support the Head Merchant Payments Business.
Work closely with internal business stakeholders and IT development team to establish strategies and business plans to achieve KPIs.
Build and maintain strategic relationships with key partners. Establish strong brand association with merchants through increased collaborations and compliance.
Manage all vendor agreements, outsourcing timeline, audit & AML matters.
Assist merchant on transaction reconciliation.
Take on assigned projects when required.
Qualifications Job Required Traits
Experience in terminal management, merchant support and operations management.
Minimum 5 years of working experience with FinTech company or Financial Institution, with familiarity in disruptive technology in Payments
Good understanding of the Payment industry including e-Commerce and In-App, and end-to-end merchant solutions is highly preferred
Take Initiative in learning and demonstrate Positive Attitude