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Sales Operations Manager
Job Description: The primary focus of the Sales Operations Manager is to manage a sales operations team. The sales operations team include, but not be limited to, processing compliance and pipeline management as well as client escalations and staff development. Sales Operations Managers lead teams of Mortgage Loan Coordinators (MLCs) and Sales Support Assistants (SAs). They manage MLC and SA capacity to ensure their teams are fully utilized and volume is distributed evenly amongst the team. The Sales Operations Manager performs pipeline reviews to ensure completion of pre and post- Initial Credit Decision tasks and Kept Informed Routines. Tasks include managing the loan process including partnering with the Sales Leader on client escalation


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