Sales Support Specialist, Citi Velocity - Assistant Vice President
Location: Singapore, Singapore
Type: Full Time
Internal Number: 12371846
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Velocity Helpdesk operates on a global 24 hour basis covering trading centers in Asia Pacific, Europe, and North America. The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a "follow the sun" service model.
We are seeking a highly motivated candidate to join the Citi Velocity Client Services Desk.
Citi Velocity is a web portal that aggregates Citi Research, trading desk commentary, quantitative models, data and analytical tools for the Citi Sales & Trading business. The role of the Client Service Representative is to provide exceptional client service in support of the platform.
The successful candidate will join the Client Services Desk in and will work with the respective Sales team to provide a high level service across internal and external applications. The candidate will also be focused on driving efficiency initiatives to elevate the customer experience and find process improvements for BAU tasks.
Provide best-in-class support service to a geographically diverse user base this role will be primarily focused on Japanese clients and will require Japanese language fluency.
Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.
Generate sales leads from client inquiries regarding platform content or capabilities.
Strong process awareness and ability to manage incidents, problems and customer escalations.
Prioritize criticality of the requests within the shift ensuring important requests are given due priority.
Liaise with partner support teams for request processing and escalations.
Collaborate effectively with colleagues globally, sharing information and knowledge effectively.
Strong leadership skills and ability to mobilize and influence teams, both internal and external that are not in direct reporting line.
Fully understand and comply with all audit, regulatory and compliance directives.
Bachelor's degree or equivalent experience
Experience and/or knowledge of financial & banking industry is a plus
Japanese language skills
Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to efficiently problem solve in time critical scenarios
Demonstrated success interacting with management and Sales team
Excellent verbal, written and interpersonal communication skills
Ability to think clearly, analyze and resolve problems with good judgment
Ability to work at strategic and tactical operational levels
Ability to promote positive work environment
Job Family Group: Institutional Sales
Job Family: Institutional Sales Support
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