Reporting to the Senior Associate Athletics Director for External Operations, the Assistant Athletics Director of Ticket Operations, will be the primary administrator of the Athletic Ticket Office operations and be responsible for leading, planning, and directing the execution of all aspects of ticket operations, distribution, and delivery. As the primary administrator, the individual will be responsible for the setup, management, and maintenance of all ticketing operations within the Ticketmaster (Archtics) and Paciolan ticketing systems for Temple Athletics including, but not limited to packages that include full season tickets, partial season tickets, group tickets, corporate tickets, special packages, single-game tickets as well as database administration. The Assistant Athletics Director of Ticket Operations also performs other duties as assigned.
Required Education and Experience: Bachelor's degree. At least three years of post-undergraduate experience in ticket operations. Previous background with Paciolan and/or Ticketmaster Archtics ticket software.
Required Skills and Abilities:
Demonstrated competence with the Microsoft Suite.
The ability to manage several tasks and/or projects simultaneously, to process day-to-day transactions in an accurate and timely manner.
Strong organizational skills, interpersonal skills, and a commitment to customer service.
Demonstrate a proven track record in sales and building quality relationships.
Ability to work flexible hours, including evenings, nights, and weekends.
Must be able to lift/push/pull up to 50 lbs.
Strong integrity and character who shares a commitment for knowing and complying with NCAA, Conference, and University rules.
Ticket operations experience in collegiate athletics
Proficiency with Adobe Photoshop software
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.