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Customer Support
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Responsibilities
*Respond to customer queries in a timely and accurate way, via phone, email or chat *Identify customer needs and help customers use specific features *Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) *Update our internal databases with inf
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