At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Jersey city, New Jersey office.
The Americas Operations NFR Custody Services Lead for Custody will be acountable for the leadership, management and delivery of the global operations risk strategy & culture for their Operations business line within the Americas. The role holder will be responsible for implementing strong risk management processes and frameworks, proactively supporting the Operations business line within risk appetite across both end to end settlement activities as well as Asset Services.
The role holder will lead their region delivering exceptional overall governance, mobilisation and management of a robust and effective control framework across multiple DCC locations (primarily US, Argentina and Mexico. Working within the governance framework the role holder must support their business line and region to provide clear sight of emerging risks and incident trends across their function, resulting in proactive and timely responses. Partnering closely with their business line and region, they will drive the delivery of the MSS Operations strategy for risk reduction.
The role holder will work closely with US Operations Management Securities Services business sectors and colleagues in MSS NFR team to maintain a forward looking function and will help support their business line across various risk governance forums.
The role holder will need to be deeply connected with the teams, understanding the challenges across the Operations function and will strongly lead improvements to the global process environment in an ambitious and agile manner, ensuring progression to a more standard, sustainable and optimized way of delivering operational processes. They will strengthen controls and HSBC's ability to achieve cost efficiencies in line with market, client demand and service expectations. In particular, the role holder will lead the controls review for key strategic change programmes within their remit, ensuring that optimum control design is achieved and transformation risk is minimised.
The role holder will proactively enage with the 2LoD and 3LoD teams, acting as the key interface to MSS Operations, and supporting Operations management in settting strategy and direction for remediation of high risk findings to ensure similar risk issues are proactively mitigated across MSS Operations.
The ability to influence senior stakeholders and challenge processes and polices within their business line is critical for this role, along with solid leadership skills to support and enchance the speak up culture.
The successful role holder will be expected to work with colleagues across the NFR teams [Front Office, PC, Risk, IT] to drive consistent risk management across the whole of MSS
Lead the strategy and execution of all risk management activities across the Americas Custody Services business line within MSS Operations.
Principal point of contact across Risk & Control for the Custody Services Operations management within the Americas
Provide commercially based monitoring of risks, services and processes against agreed group/functional standards and external requirements.
Contribute to and communicate a powerful and compelling vision that inspires and engages people with the HSBC Values and goals as the basis of an inclusive, high performance, control focussed culture
Ensure MSS Operations meet the strategic focus around risk management.
Ability to proactively influence and challenge Americas Custody Operations management on operational control design and effectiveness.
Drive and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
Strategy & Transform
Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex risk issues facing MSS Operations
Identify and execute on opportunities to drive efficiency, resulting in risk reduction and sustainable saves/achievement of cost targets
Support a focus and culture on creating continuous process improvement (CPI) and sustainable change
Operational Effectiveness & Control
Establish and maintain a robust and efficient control environment across MSS Operations Americas to ensure sound operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution of issues that arise
Drive and lead the definition and embedding of MSS Operations policy and governance frameworks across Operations to ensure quality, effective risk management and regulatory compliance
Ensure a robust MSS Operations risk management framework is maintained
Attend/Lead MSS Operations Governance and attend/support MSS Risk & Control committees/forums and ensure that the agenda effectively covers key MSS Operations risks and issues
Regularly review risk management priorities, activities, structure and resources, optimally aligning to business needs and risk appetite
Implement supporting strategies, policies and procedures to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner
Drive to ensure that the business inherent risk profile and any related issues/impacts are understood by the business and the appropriate actions (and/or risk acceptance) have been put in place to manage residual risk within appetite
Ensure all internal and external audit requirements are understood and delivered on a timely basis
Customer / Stakeholders
Champion the importance of a positive HSBC customer experience. Measure this recognising the importance of MSS Operations' contribution to the commercial and franchise opportunities
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Internally work seamlessly and collaboratively representing MSS Operations interests with senior members from businesses and functions in appropriate forums and ongoing communications
Support MSS Operations and senior management in ensuring the appropriate risk and control structure is in place and that risks that have been highlighted are proactively managed appropriately.
Ensure excellent communication across MSS, GBM, and other group functions
Work within an actively evolving MSS business, responding to the business in a timely and flexible manner
Effectively lead/navigate a matrix organisation across diverse stakeholders and geographies
To deal with the range of complex issues with conflicting and changing priorities
To operate in an improving cost efficiency environment, driving the achievement of sustainable cost savings across MSS Operations
To stay abreast of external developments in global and regional regulation, market trends and competitor activity
Managing a diverse and complex risk, control and regulatory environment, that is continually developing/changing in scope and focus.
Working with internal and external stakeholders to shape a sustainable future for MSS.
To respectfully challenge the risk profile with peers across GBM and relevant Global Functions, maintaining a balance between risk reward/commercial benefit.
As part of the MSS transformation programme, two operational areas of Markets Operations and Securities Services (SSV) Operations (approx. 3000 and 6000 FTE respectively) are being combined. This will result in the creation of a newly designed organisational structure globally, better aligned to the needs of the MSS business which partners with DBS to deliver a bank wide Operations digital transformation strategy. The business will have a large global footprint with significant off-shore presence.
Whilst the initial transformation has already begun the global operating model needs to be driven to identify areas for further synergies/integration where fundamental processes are similar and look for longer term potential for adoption of shared strategic technology platforms to serve the combined business.
The formation of the new area has the highest level of business and group support and will require close working relationships with various stakeholders across MSS and DBS to achieve success.
Management of Risk
All activities to be undertaken in accordance with the Operational Risk Management Framework (ORMF).
The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite.
Observation of Internal Controls
The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
The jobholder will implement the Group compliance policy by adhering to all relevant processes/procedures. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply
This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.