Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
A team player across all sub-teams within Murex Support group
Able to provide quality service to business users
To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
To provide day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance ).
To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours (less frequent but mostly during 6am-9am period) in case of escalations from our level 1 team. Also carry out weekend implementations for new product features when on duty week.
To develop monitoring tools/alerts to create proactive actions
Able to take ownership of issues and follow through to closure.
To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
To communicate effectively and work efficiently with a group of people supporting both functional/technical areas
Good Technical & Troubleshooting skills
Ability to multi-task and possess good communication skills
Knowledge of Murex modules (e-tradepad, simulation, Limits, Livebook, Mxml, Datamart etc) would be good to have.
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