Associate Director, Senior Account Manager, Securities Services - Global Banking and Markets
Location: Singapore, Singapore
Type: Full Time
Internal Number: 13333860
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Some careers open more doors than others.
If you???re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as an Associate Director, Senior Account Manager, Securities Services.
The following 4 aspects set the context for the Associate Director, Senior Account Manager role.
Covers a range of Securities Services (SSv) products:
The key products to be covered in this role will be:
Accounting & Valuation (Fund Accounting, production of NAV for funds and portfolio valuation for asset owners)
Global Custody (Settlements, Corporate actions, FX, Cash management, account opening in various markets)
Ancillary products including: Compliance monitoring, FX Overlay, Performance Measurement (risk analytics/attribution), Middle office services (trade matching, IBOR) and Securities Finance
Responsible for Service Governance:
Take responsibility for the overall client relationship ???health??? and ???temperature???
Ensure the service coverage model meets client needs
Work closely with Client Service function and act as an escalation point
Own client level Operating Memorandum / Service Level Agreements
Responsible for client relationships across a portfolio of clients and clients will come from multiple sectors including:
Asset Managers - Traditional
Asset Managers - Alternative & Private Assets
Public sector (includes SWFs, Central Bank and other government entities)
Champion Client Centric Culture:
Propose and promote new Product and Service improvements, collaborate closely with internal teams to put the client at the forefront
Ownership of SSv service governance and oversight model (including NBIT)
Oversight and accountability of all service quality across products (in country and regional for clients which are regional)
Ensure service coverage model meets client needs
Act as internal point of escalation for client sensitive or risk issues, or assist where client is being unresponsive
Act as Client advocate and point of escalation to help them navigate the firm
Work closely with clients as well as Operations / other internal teams to implement higher levels of standardisation, automation, STP and digitisation in client deliverables
Ownership of the client SLA or Operating Memorandum supported by Client Service for co-ordination / updating requirements
Ownership of any Incident Reporting required by clients, within agreed timeframe supported by client service team
Identifying clients at risk of exit, drawing up action plans, presenting such clients to regional and global forums and following up agreed actions to completion
Knowing our clients:
Ensure full understanding of clients and their operating model
Ensure full understanding of client???s needs and requirements
Become a credible partner with our clients and establish relationships with senior client stakeholders
Change Requests / new service / new products:
Oversight of client change initiatives (in country and regional for clients which are regional) supported by client services / client change managers
Provide service model input for new sales (RFP???s)
Co-ordination role for client initiated change, new product / fund launch / share class launch requirements, documentation changes
Product Knowledge and Market Intelligence:
Ownership for prompt and timely communication to clients on market updates / regulatory changes impacting existing client portfolios
Participate in Industry or Regulator forums to promote client / market efficacy / service improvement initiatives
Understand the external regulatory environment and compliance issues
Reviewing, analysing and sharing with clients, the impact of regulatory changes
Client Commercials / Fee Billing:
Ownership of account schematic and first review of fee invoice supported by client service team
Monitor payment and aged debtors (invoices / claims) and appropriate fee write offs in line with FIM and approved limits supported by the client service team
Ownership of roll out of client facing technology and adoption of all existing technology as required
Operational Effectiveness & Control
Adherence to internal and external risk management policies and procedures, which include bank???s policy and fund???s constitutive documents
Follow all procedures that are consistent with HSBC internal control and global policies
Be aware of operational risk associated to your role and act in a manner that takes account of risk considerations
Demonstrate compliance with all relevant internal and external rules, regulations and procedures that are applicable to the assigned funds??
A minimum of 12-15 years of relevant experience in the securities services industry, preferably most of that experience in client fronting roles
Sound knowledge of the securities industry and global market infrastructure and ongoing developments
Understanding of some of the HSS products such as accounting, valuation, global custody, banking services and administration of unit trusts and mutual funds
Strong interpersonal, analytical, problem solving, decision making skills and a team player
Personal qualities will include; diplomacy, integrity and leadership skills
Strong communication skills, both verbally and in writing, complimented with excellent PC skills
Able to coordinate a variety of initiatives in a complex and constantly changing environment
Able to work in a pressurised environment and manage priorities effectively
To be considered for this role, the relevant rights to work in Singapore is required.
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