At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The role of Market Manager ('MM') is to lead, develop and develop a team of Wealth Center Managers (WCM), Investment Consultants (IC) and Relationship Managers (RM) and any other assigned licensed persons, as well as collaborate with the Mortgage and Lending sales team to ensure achievement of the business objectives and key performance indicators of his/her assigned market. The MM has a central role to play in effectively leading and implementing change as an integral part of delivering the Wealth and Personal Banking ("WPB") strategy. The MM has the role as the FINRA supervisory principal to provide reasonable supervision of the activities of his/her assigned licensed personnel in accordance with applicable regulation and HSBC Securities written supervisory policies.
The Market Manager will supervise the effective implementation of a Wealth Management-led Premium Bank strategy to drive and grow profitable Premium relationships while also identifying and cultivating relationships across all segments. The role will also have accountability for mortgage related activities.
This role will have responsibility to collaborate with a team of loan consultants passionate about inbound and outbound telephone sales activities to meet customer needs for mortgage products, including purchase, refinance, home equity lines and loans of credit, ancillary mortgage services and retail deposit cross-sell of relationship checking to acquire, retain and expand account relationships.
Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
Here's what you might expect on a typical day:
Lead your team to deliver the key performance indicators (KPIs) and plan
Ensure sales activity management and the sales processes are used to effectively meet customer needs
Lead and mentor a team of licensed sales personnel within a designated market, the sales process model, personal financial review, product knowledge and accurate sales techniques of traditional and non-traditional products to current and potential clients to expand customer relationships, meet established sales objectives and contribute to maximized economic profit
This role requires strong leadership and collaboration to ensure that loan consultants are successful
Monitor and act on sales activity management information and other internal information tools, using them to mentor your team and achieve the business goals
Identify and act on factors that would increase local competitiveness
Business Performance metrics
Utilize the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate FCs use the support provided by specialists
Personally lead the application of EDRAS, client funnel management and sales quality standards
Accompany sales personnel on calls for larger or more complex accounts and/or clients
Implement customer relationship and proposition strategies
Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions
Bachelor's degree in business, finance, related field or equivalent experience.
Minimum of ten years proven wealth management sales experience or equivalent, including a minimum of three years' sales management experience or equivalent.
Series 7, 9, 10, 63, 65 (or 66 in lieu of the 63 and 65) and Life and Health insurance licenses
Solid understanding of the mortgage banking industry, mortgage products, investor underwriting and compliance guidelines
Minimum of five years proven and progressive mortgage sales experience or equivalent, emphasizing supervisory or management experience or equivalent; previous mortgage underwriting experience preferred
Strong managerial, sales, analytical, decision-making, and communications skills.
Strong knowledge of businesses managed; products and services delivered, operations supporting them and pertinent regulations affecting their delivery.
Proven track record in team leadership and management
Proven track record in relationship management in the Wealth Management sector
Demonstrate behaviors consistent with HSBC Values
Proven adherence to controls and compliance with no significant breaches
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
Coaching sales techniques, best practice and sales management on a team and one to one basis
Planning and organizing skills
Problem solving skills
As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment, and we have a strong commitment to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
•Located in 72 countries and territories
•Serving around 48 million customers
•Supported by over 268,000* people
•Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, open ...to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.