Position Description Performs supervisory and coordinative work in the operation of a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and student assistants.
Major/Essential Functions Assist fans and donors with the purchasing of single, mini-plan, and season tickets via phone and walk-up sales. Assist managers with event setup, gameday operations, as well as event reconciliation as needed. Assist ticket operations staff with the process of creating invoices and mailing to fans and donors. Coordinate the daily printing and mailing of single, mini-plan and season tickets. Process mail daily, including receiving and tracking payments in ticketing database. Provide a high level of customer service to fans and donors. Assist in various office projects and provide additional administrative assistance in office, as needed. Comply with all NCAA, Big 12 and Texas Tech University rules, regulations and policies. Other duties as assigned. Manage game day operations of selected Texas Tech athletic events and provide assistance in other assigned sports, including post-game summaries including attendance and sales reports
Required Qualifications High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for the required experience on a year for year basis.
Preferred Qualifications Bachelor's Degree. Previous experience in athletics, ticketing preferred
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.