The Assistant Director of Ticket Service & Operations will be responsible for providing outstanding customer service and fan experiences for season ticket members and fans. This position will support sales, retention, and service by processing payments, relocation requests, transfers, address changes, ticketing issues and account management. This position will also assist the sales/retention and marketing teams with fulfillment of membership benefits and experiences. Job Responsibilities: Under the direction of Director of Ticket Service & Operations, provide top notch customer service to season ticket members, donors, and customers by executing the service plan. Answer and provide outstanding, elevated customer service to frequent inbound service ca