Job Summary: This position specifically supports the mission of the University and the Department of Intercollegiate Athletics by assisting in generating sales and supporting the operational unit of the athletic ticket office.
Duties/Physical Demands: Customer service - overseeing all customer service related activity within the office including initiating improvements. Responsible for maintaining the office email account and all correspondence within. Train student employees to assist with the email account. Responsible for maintaining social media accounts for the athletic ticket office and finding ways to increase sales with better utilization. Sell a full menu of ticket products for Miami’s five ticketed varsity sports via outbound phone calls and face-to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages. Build relationships and expand business with current ticket holders and cold call new prospects and referrals to drive revenue. Achieve and exceed quarterly and monthly sales and operation goals established by the management team. Lead sales campaigns for Women’s Volleyball and Women’s Basketball, assist with sales campaigns for Football, Men’s Basketball and Men’s Ice Hockey.
Bachelor’s degree Detail oriented Must be willing to work weekends, evenings and some holidays. Must also be able to travel to some away athletic events. Efficiency in Microsoft Word and Excel; must demonstrate a strong work ethic. Experience working and communicating with diverse groups of people.
Bachelor’s degree in business, marketing, sports management or related field. One to three years of sales and customer service experience, can be experience obtained during college and not as a full time position. Ticket software experience, specifically with Paciolan. Experience in maintaining a CRM.
Knowledge, Skills and Abilities:
Excellent customer service skills, excellent written, oral and interpersonal communication skills, good time management skills and the ability to self-motivate.
Affiliation: Public university of OhioPhilosophy: Miami is a residential university with a focus on teaching undergraduates. A liberal education core complements the more specialized studies of the majors.Established: 1809; named for the Miami Indian Tribe that inhabited the area now known as the Miami Valley Region of OhioLocations: Main campus in Oxford, Ohio (35 miles north of Cincinnati); regional locations in Hamilton, Middletown, and West Chester, Ohio; European Center in LuxembourgEnrollment: 14,872 undergraduates and 2,395 graduate students on the Oxford campus; 3,680 undergraduates on the Hamilton campus; 2,271 undergraduates on the Middletown campus; 205 graduate students at the Voice of America Learning Center (based on Fall 2010 enrollment)
Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Annual Security and Fire Safety Report may be found a...t: http://www.MiamiOH.edu/campus-safety/annual-report/index.html. Criminal background check required. All campuses are smoke- and tobacco free.