The Ticket Sales and Service Manager is responsible for managing the Pepperdine Athletics Ticket Office needs for seven sports (men’s & women’s basketball, men’s and women’s volleyball, men’s water polo, baseball, women’s soccer) regularly, while managing postseason ticketing needs for all sports. Position will also be solely responsible for managing the day-to-day operations of the ticketing office, including customer service, daily deposits and reconciliation of tickets. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on season basketball ticket sales with a secondary focus on the season, single game, mini-plan, and group sales for all ticketed sports.
Manage the day-to-day operations for the Pepperdine Athletics ticket office, using unsupervised judgment to generate revenue primarily by creating relationships via unsupervised outbound/inbound phone calls and face-to-face meetings with a concentration on season basketball ticket sales with a secondary focus on the season, single game and group sales for all ticketed sports. Operate and maintain the ticketing system (OvationTix/AudienceView Professional).
Oversee the ticket office on game days for seven sports (men's & women's basketball, men's and women's volleyball, men's water polo, baseball, women's soccer), preparing ticket files and audit sheets and serving as sole staff member responsible for all point of sale ensuring Athletics remains PCI compliant for all transactions.
Manage and oversee student staff ticket takers, ticket sellers and pass gate at all home athletic events.
Plan and implement local community outreach initiatives including, but not limited to youth groups, churches and youth sports programs to sell group tickets and experiences.
Sell and manage men's basketball season tickets, including prospecting new members, enhancing current member experiences and relationship building with this important group of friends and donors.
During all regular season events, manage and report all coach and student-athlete pass lists for both home and road events, including postseason. Work with the Compliance office to ensure compliance protocols are upheld. Use knowledge of NCAA Guidelines and compliance education to ensure all protocols are followed accurately.
Work with Advancement office to provide alumni and donor experiences and opportunities.
Perform other duties as assigned.
Uphold University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: Bachelor's degree. Proficiency with basic computer programs like G-Suite, Microsoft office.
Preferred: Master's degree as well as relevant sales experience or knowledge of or relationships with local community groups. Knowledge of ticketing platforms and CRM systems a plus.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.
This is a Regular, Exempt, 40 hour per week position.
Since making the move to Malibu in 1972, Pepperdine University's intercollegiate athletics program has carved out a unique niche that is perhaps unmatched by its NCAA Division I counterparts.
No school comparable to Pepperdine in terms of student enrollment and sport sponsorship has achieved such across-the-board athletics success over this nearly 40-year span.
Here are some key pieces of information to know about Pepperdine Athletics:
Pepperdine has won NCAA Division I team championships in five different men's sports -- one of just 18 schools to accomplish this feat -- and 10 overall.
Of that elite group, Pepperdine is the only school not affiliated with a "major" conference and is by far the smallest in terms of enrollment.
Pepperdine has won a total of 26 team or individual national championships.
Pepperdine is classified as an NCAA Division I-AAA school (Division I schools that do not sponsor football), and the Waves are one of the very best of their kind. Since the I-AAA Athletic Director's Association All-Sports Trophy was established, ranking the various schools on their postseason success, Pepperdine has finished first three times (2004-05, 2005-06 and 20...11-12), second twice (2007-08 and 2018-19) and third three times (2006-07, 2014-15 and 2017-18).
59 alums have either competed or coached at the Olympics, and athletes have won a total of seven gold medals, eight silver medals and four bronze medals.
Entering the 2020-21 school year, Pepperdine has won 212 regular-season or tournament conference titles and has had 330 student-athletes earn All-American honors.
To apply: http://jobs.pepperdine.edu/cw/en/job/500189/ticket-sales-service-manager