ADMINISTRATIVE

Interns will assist with all daily operational, financial and customer satisfaction responsibilities, which includes, but is not limited to: assist with selling tickets; meets and exceeds standards for delivering a high level of customer satisfaction; follows established compliance protocols and rules governing the administration and distribution of complimentary tickets; manages and monitors incoming calls and intervenes when needed for problem-solving; manages and monitors customer service window and troubleshoots when needed to resolve problems; general oversight of season, flex, single and game day sales; assists with setup and transactional needs related to player/coach guest ticket management using Jump Forward; utilize Paciolan’s tRes and PAC 7 ticketing platforms along with Ballena Technologies Seats 3D and Seat Relocation Management Systems; utilization of Access Management and reporting as needed; delivers tickets to customers using conventional and digital methods; data entry; finalizes, organizes and packages all event related materials into game bundles for historical and audit purposes; serves as a daily contact for Taymar Sales representatives for internal and external problem-solving. Other duties as assigned by the Associate Director of Athletics/Ticket Operations.

EVENT SUPPORT of 130+ HOME, TICKETED EVENTS (regular and postseason)

Interns will assist and/or manage game day ticket operations for football, men’s and women’s soccer, men’s and women’s basketball, men’s and women’s ice hockey, baseball, softball, women’s lacrosse and field hockey (postseason) plus additional events as required. Event duties include but are not limited to: ticket sales; UConn player/coach guest ticket management; manage PSA, HS Coaches and Special Request Pass lists; assisting with ADA seating needs and seat relocations; will call; manage visiting team player/coach pass lists and the delivers high level of customer satisfaction when troubleshooting ticketing issues.

CUSTOMER SATISFACTION

The position involves extensive customer contact and requires excellent communication, customer satisfaction, problem-solving and organizational skills.

A valid driver’s license and reliable transportation along with evening and weekend hours are required.

Appointment Term

This position is a 12-month appointment with a compensation of $26,640. Following administrative review, the position may be renewed for a second term. Your temporary appointment may afford you the opportunity to purchase optional State employee health insurance at group rates. You will find specific information, rates and forms on the Human Resources website https://hr.uconn.edu/health-benefits/). As you consider this option, you should be aware that you have 31 days from the commencement of your employment to enroll in medical and/or dental insurance. For further information, contact Human Resources at hr@uconn.edu or (860) 486-3034.

To APPLY

Candidates must email a letter of application, resume and the names of three references to: jobsinathletics@uconn.edu. Screening of applicants will begin immediately.

Fulfillment of this position is contingent upon the successful completion of a pre-appointment background check.

As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.