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Ticketing Service Coordinator
The Ohio State University Department of Athletics is seeking candidates for a Ticketing Service Coordinator. Coordinates customer service initiatives and communications. Provides support to customers via phone, email, live chat, and in person with various ticket office interactions including general inquiries, invoicing, order fulfillment, ticket management and issue resolution during events. Responds to customer concerns and resolves or escalates complaints through the appropriate channels. Maintains public-facing communications including ticketing web pages and automated messaging within phone and chat systems. Follows procedures and guidelines relating to customer service and communication and participates in ongoing customer service training and resource development for enhancing the c


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