Responsible for assisting with all retention and group sales efforts for Athletics. Work game days to fulfill ticketing logistics and group experiences. Serve as a liaison with donors and season ticket holders to UMass Athletics. Responsible for the financial reconciliations of Athletic Ticket Office.

Essential Functions

• Conduct sixty (60) proactive, outbound sales calls each day in the lead up to the start of football, hockey and basketball seasons.
• Primary focus on season ticket holder retention, and group sales opportunities.
• Coordinate all monitoring, logistics, and day of game fulfillment for group ticket purchasers.
• Verify the daily sales of all student and non-student staff, including sales office personnel, and maintain an over/short log in accordance with University policy.
• Assist with the fulfillment of season ticket holder benefits/retention program to include special events, gifts/benefits, and promotional/discount offers.
• Create and implement customer service initiatives in conjunction with season ticket retention and group sales program.
• Use customer relations management software to document all special requests, complaints, suggestions and general comments related to season ticket holder retention program and ticket office procedures and prepare related reports.
• Serve as a liaison with the marketing office in terms of promotions and group sales.
• Manage the ticket operation for women’s basketball, men’s lacrosse, and other sports as assigned. Duties include, but are not limited to: coordinate game day ticket sales, oversee will call, oversee the complimentary ticket process, and supervise all game day ticket staff.
• Fill ticket orders using Learfield IMG College ticket software.
• Import donation data to Paciolan and update priority points as needed for priority seating, parking, away games ticket requests.
• Update and distribute ticket sales report tracking sales by location, type, method of payment including year over year comparison.
• Assist Minutemen Club staff in addressing all inquiries related to priority seating, seating upgrades, parking benefits, etc. and process donation payments/fulfill benefits as needed.
• Assist in the distribution process of complimentary tickets related to UMass student-athlete guests, official and unofficial visit pass lists, and UMass Athletic Department staff tickets.
• Assist in addressing all customer complaints and discrepancies.
• Responsible for strict adherence to NCAA, conference, University, State and Federal rules and regulations.

Other Functions

Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s degree in sport management or related field required.
• Customer service experience required.

• Excellent oral and written communication skills.
• Excellent interpersonal and organizational skills.

• Basic computer skills including familiarity with Microsoft software (Outlook, Excel and Word).

• Ability to multi-task and work in fast-paced environment.
• Ability to work flexible schedule including evenings and weekends as needed.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience working in an intercollegiate athletic department or with a professional sports team.
• Knowledge of computerized ticketing software; Paciolan preferred.
• Knowledge of NCAA rules & regulations.

Physical Demands/Working Conditions

• Ability to multi-task and work in fast-paced environment.
• Ability to work flexible schedule including evenings and weekends as needed.
• Moderate to high movement and activity required; responsibilities include extended periods of standing.

Additional Details

Position is non-benefited.  Dates of employment will be ASAP - 5/14/23. 

Work Schedule

Generally M-F with hours varying depending on demands of the position; nights and weekends may be required.

Salary Information

$18.00/hour

Special Instructions to Applicants

Please submit online application along with your resume, cover letter, and contact information for three (3) professional references.