Departmental Assistant - Ticket Sales & Service Coordinator (Post Grad Internship)
University of Massachusetts Amherst
Location: Amherst, Massachusetts
Required Education: 4 Year Degree
4 Year Degree
Responsible for assisting with all retention and group sales efforts for Athletics. Work game days to fulfill ticketing logistics and group experiences. Serve as a liaison with donors and season ticket holders to UMass Athletics. Responsible for the financial reconciliations of Athletic Ticket Office.
Conduct sixty (60) proactive, outbound sales calls each day in the lead up to the start of football, hockey and basketball seasons.
Primary focus on season ticket holder retention, and group sales opportunities.
Coordinate all monitoring, logistics, and day of game fulfillment for group ticket purchasers.
Verify the daily sales of all student and non-student staff, including sales office personnel, and maintain an over/short log in accordance with University policy.
Assist with the fulfillment of season ticket holder benefits/retention program to include special events, gifts/benefits, and promotional/discount offers.
Create and implement customer service initiatives in conjunction with season ticket retention and group sales program.
Use customer relations management software to document all special requests, complaints, suggestions and general comments related to season ticket holder retention program and ticket office procedures and prepare related reports.
Serve as a liaison with the marketing office in terms of promotions and group sales.
Manage the ticket operation for women’s basketball, men’s lacrosse, and other sports as assigned. Duties include, but are not limited to: coordinate game day ticket sales, oversee will call, oversee the complimentary ticket process, and supervise all game day ticket staff.
Fill ticket orders using Learfield IMG College ticket software.
Import donation data to Paciolan and update priority points as needed for priority seating, parking, away games ticket requests.
Update and distribute ticket sales report tracking sales by location, type, method of payment including year over year comparison.
Assist Minutemen Club staff in addressing all inquiries related to priority seating, seating upgrades, parking benefits, etc. and process donation payments/fulfill benefits as needed.
Assist in the distribution process of complimentary tickets related to UMass student-athlete guests, official and unofficial visit pass lists, and UMass Athletic Department staff tickets.
Assist in addressing all customer complaints and discrepancies.
Responsible for strict adherence to NCAA, conference, University, State and Federal rules and regulations.