Summary: The Account Executive is responsible for revenue generation through Men’s Football/Basketball tickets sales and portfolio of annual fund prospects. Football and Men’s Basketball ticket sales is inclusive of season tickets, packages, group tickets, and hospitality/suite options. Development responsibilities include acquisition, renewal upgrades, and major gift qualification. Performs prospecting and consultative selling via outbound phone calls from office and on/off site meetings. This position is also responsible for meeting and exceeding individual revenue targets as determined by the Director.

Essential Functions:

• Meets or exceeds sales goals by initiating outbound phone contact with prospective ticket buyers and selling ticketing solutions.

• Maintains a high level of qualified sales activity.

• Attracts new business through referrals and other prospecting activities.

• Qualifies, cultivates, solicits, and stewards assigned donor prospects.

• Maintains up-to-date digital records of leads, prospects, sales activities, and customer account information using Wake Forest Ticket Sales Team computer tools and databases.

• Provides professional customer service and post-sales follow-up.

• Assists with other University projects and events as needed.

• Responsible for working events and home games such as the Winston Salem Open, Wake Forest Men’s Basketball, and Football home games.

Required Education, Knowledge, Skills, Abilities:

• BA/BS with working knowledge of sales and customer service. An equivalent combination of education and experience may be accepted.

• Knowledge and ability to execute a consultative sales process from lead generation to implementation and customer support.

• Unquestionable integrity and a strong sense of professional ethics.

• Mature, professional, and respectful demeanor.

• Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone.

• Proficiency in Microsoft Word, Outlook and Excel and familiarity with CRM software solutions.

• Strong interpersonal, communication, presentation, and listening skills.

• Ability to research and organize information and data accurately and with an attention to detail.

• Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment.

• Ability to work independently and as part of a team.

• Receptive to coaching, following instructions and executing directives.

• Ability to support a rotating work schedule as needed.

• Ability to meet requirements of the University's automobile insurance.

• Light work; exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Close visual acuity. Subject to a full range of physical activities, noise, and inside/outside environmental conditions. Not substantially exposed to adverse environmental conditions.

Preferred Education, Knowledge, Skills, Abilities:

• Previous sales experience.

Accountabilities:

• Responsible for own work.