The Associate Director of Ticket Operations will independently engage, interact, and correspond with existing and potential donors and season ticket holders on issues such as seating (including priority seating), parking allocation, adjustments, and other related issues, all with the goal of cultivating ticket-related sales. The Associate Director will serve as primary ticket office liaison for Baseball and Women’s Basketball amongst other assigned sports as liaison with customers as it relates to annual renewals, coordinate ticket allocation, and oversee printing and distribution. This position will require travel with sports as needed. This position is designated as weather/event essential.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Bachelor’s degree from an accredited institution of higher education
At least one to two years within Division I Intercollegiate Athletics Ticket Office
Experience and full understanding of Paciolan ticketing software (Internships and Graduate Assistantships applicable)
Master's degree from an accredited institution of higher education
At least one year of supervisory experience
Knowledge, Skills, & Abilities:
Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
Excellent communication skills and clearly communicate project goals to all members of the ticket office and external division
Proven ability to balance multiple projects simultaneously while meeting tight deadlines
Ability to work extended hours, holidays, and weekends as needed
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. Ten colleges and schools serve more than 27,600 students with 200+ academic programs. U of A students earn nationally competitive awards at an impressive rate and represent all 50 states and 120 countries.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. Arkansas is a natural wonder of forests, mountains and lakes framed by picturesque riv...ers and streams. Some of the best outdoor amenities and most spectacular hiking trails are a short drive from campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.