Director of Ticket Operations, Department of Athletics
Wake Forest University
Location: Winston-Salem, North Carolina
Required Education: 4 Year Degree
4 Year Degree
Internal Number: R0005136
Job Description Summary
Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic. Job Description
Directly manages a team of others, usually exempt professional staff; has full HR responsibility for direct reports (i.e., hire and termination). Leads by example with high personal expectations and appropriate advocacy for the department. Sets development plans and goals for upcoming year for their team members. Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals. Manages partnership with Fevo and Paciolan to increase group sales Manages partnership with RevelXP and Tailgate Guys Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes Decisions are complex in nature and focused on ensuring departmental objectives are met. Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy. Manages staff and/or student workers Budgetary responsibilities
Required Education, Knowledge, Skills, Abilities:
Bachelor’s degree and five years of related experience.
Knowledge of Paciolan Ticket System applications.
Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.
Proficiency in Microsoft Office, the internet, and other relevant software.
Ability to handle sensitive information in a confidential manner.
Ability to present and display professional demeanor at all times.
Excellent interpersonal, communication, and time management skills.
Ability to organize workflow and coordinate activities.
Founded in 1834, Wake Forest University is a private university located in Winston-Salem, N.C., with over 8,000 students from 48 states and 46 countries. We are a vibrant and diverse academic community where our students study in one or more of the 42 majors and program we offer within our six colleges and schools.In September 2017, U.S. News ranked Wake Forest #27 in the country in their “Best Colleges” listings. From the same report, we were also ranked #12 in “Strong Commitment to Undergraduate Teaching” and #23 in “Best Value”.