Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative - and in providing a work environment that encourages our employees to be their best.
What's the role? The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of the financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.
In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity - the variety of problems we solve is immense.
Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.
As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.
What's in it for you? You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!
You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.
There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. Some of you could also go on to take up a Leadership position or take on a more specialized support role in our Advanced Specialist or Enterprise Services Trading Solutions teams.
Who you are? You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!
You'll need to have:
A Bachelor's degree (or above) or relevant work experience
Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients
Strong critical-thinking and problem-solving skills
Demonstrated interest in the financial markets and the aspiration to work in the financial services industry
The desire to learn and adapt quickly in a dynamic training and client facing environment
The ability to demonstrate resilience and agility in a fast-paced environment??
Ambition to pursue a client-facing career, with a strong interest in relationship management and sales
Outstanding communication skills (both written and verbal)
Legal authorization to work full-time in the United States and will not require visa sponsorship now or in the future (U.S. citizen, U.S. permanent resident/green card holder, refugee, asylee)
The ability to start full time in 2023
The ability to occasionally work weekends or on a bank/federal holiday (weekday off in lieu)
We'd love to see:
Previous experience engaging with clients in a relationship management capacity
Interest in innovative and emerging technologies or an interest in how technology can enhance workflows and efficiencies
Beginner to intermediate experience with excel and/or VBA
If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry,? color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email firstname.lastname@example.org