Florida International University in Miami is seeking applications for Assistant Director of Ticket Operations to serves as the game event manager for the Athletic Ticket Sales Department. Responsible for the day-to-day ticket sales, ticket operations, gameday operations, and customer service. Provides support to ticket operations and game events. May supervise student assistants.
Duties include: Assist with game/event management for all sports programs as it relates to ticket office and sales and will serve as point of contact for visiting teams, officials, security promotions, spirit groups, and the band.
Responsible for day-to-day ticket office needs. Preparing and organizing tickets and other materials for athletic events. Inbound and outbound calls to local community members and ticket holders about information and ticket sales. Getting athletic venues ticket booths in working order for game days.
Assists the AD of Ticket Operations with coordinating services with university providers, such as Facilities Management, and external vendors.
Coordinates game opertaions logistics, such as preparing ticketing needs prior to gamedays, and assisting with the distribution of tickets to student athletes and visiting teams.
Process reports & sales through the ticket system Technotic for game days. May recommend changes on policy and procedures as necessary.
Plans and arranges special events and related activities as it relates to ticket sales. Creates and distributes tickets for athletic events.
Adheres to all State of Florida, University, NCAA, Conference USA, and department rules and policies. Reports any known NCAA violations or concerns to the Director of Athletic Compliance and be responsible for the monitoring of any subordinate as it relates to NCAA regulations.
Assists the Assistant AD of Ticket Operations with gameday operations Interprets and implements policies and procedures as they apply to an assigned area. Ensures the athletic department is in compliance with all institutional, conference, and NCAA rules and regulations,including the development and implementation of procedures by which compliance will be determined and documented.
May supervise lower level staff or students Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Bachelor's degree in an appropriate specialization and two (2) years of experience or a Master's degree in an appropriate specialization.
Florida International University is Miami’s public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon fundraising campaign is furthering FIU’s commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA, with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu.