Additional Compensation Details:
Relocation assistance is available within department guidelines.
Signing bonus is available with demonstrated expertise of Paciolan Ticketing System.
Additional Athletics benefits include: Athletic Event Tickets: Per Athletic Department Policy and NCAA regulations, Nike Elite Employee Benefit: Per Nike Elite Policy.
4 Year Degree
The University of Colorado Boulder Athletics Department encourages applications for a Ticket Office Coordinator! This role will assist in managing day-to-day operations of Athletic Ticket Office, as well as the sale and distribution to all home and select away athletic events and select non-athletic events.
The Ticket Office Coordinator also serves as the Soccer ticket lead with oversight of season and single game ticket sales, game day ticket operations and distribution of all soccer related tickets (regular and post-season).
This position will serve as a secondary point of contact for Ticket Office student workers. As such, the position will assist with providing daily support to student workers during office hours and at ticketed university athletic events and select non-athletic events.
The position is responsible for conducting all activities in compliance with Pac-12, NCAA and University rules and regulations and is responsible for promoting the philosophy and objectives of the intercollegiate athletics program. This shall include adhering to the principles of the Athletic Department’s Mission Statement, Diversity and Inclusion Mission Statement, Core Values, Policies and Procedures, as well as the rules and regulations of the University, the Pac 12 Conference and the NCAA.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are As one of 34 U.S. public research institutions belonging to the prestigious Association of American Universities (AAU)—and the only member in the Rocky Mountain region—our goal at CU Boulder is to directly affect Colorado communities through collaborative research, innovation, and entrepreneurship. Our faculty, staff, and students work with the broader community to establish outstanding connections that have lasting outcomes—both across Colorado and around the world.
What Your Key Responsibilities Will Be:
Administrative/Day-to-Day Responsibilities: Assist with providing support with student workers. Perform daily opening and closing duties along with answering phones and monitoring ticket office email. Responsible for preparing and analyzing sales reports using Paciolan, and eQuery software to manage seat upgrades and moves. Update and maintain integrity of customer accounts using CRM software and ticketing software.
Soccer Ticket Operations Lead:
Build and maintain all events in ticketing software. Responsible for renewal and upgrade process of new and existing season ticket holders. Responsible for managing seat inventory. Collaborate with marketing, social and ticket sales on ticket strategies and promotions to enhance attendance and revenue. Responsible for the development, layout, and distribution of mobile tickets. Oversight of student-staff employees at home soccer events. Serve in a customer service role and resolve customer issues at soccer home events. Responsible for reconciliation, game audits and deposits following each home event. Responsible for player guest request for home and away games in conjunction with compliance and NCAA rules. Responsible for game day setup including but not limited to communication and collaboration with IT, game day facility ops, etc.
Assist at all other ticketed sports as needed. Assist with maintaining scanners for ticketed events. Represent Ticket Office in weekly staff and event management meetings. Assist other Ticket Office staff as needed.
What You Should Know:
All University of Colorado Boulder employees are required to comply with the campus COVID-19 vaccine requirement. New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment. This position works 100% from campus
What We Require
At least one year working in a ticket office or related experience in promotions, marketing or communications Equivalent combination of education and experience may substitute.
What You Will Need
Knowledge of NCAA rules and Pac-12 bylaws, rules and regulations.
Excellent communication - organizational and interpersonal skills with follow-up.
Ability to draw conclusions and recommend strategies from ticketing system reports.
Demonstrate a dedication to diversity, equity and inclusion.
Ability to work additional hours attending games and events in the evening, and on weekends and holidays.
What We Would Like You to Have
Bachelor’s degree in marketing, communications or related field.
One year of experience using Paciolan Ticketing System experience (tRes, CRM, eVenue, eQuery, PAC7 and Ticket Intelligence).
Lead or supervisory experience over students and/or staff
The University of Colorado Boulder is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.
The University of Colorado is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy), disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Boulder Campus Title IX Coordinator by calling 303-492-2127.