This is a unique and exciting opportunity for the candidate to participate in the review and assessment of the sales process and relationship management practices undertaken by Sales staff with the objective of ensuring that business best practices are met. Responsibilities: Review of sales staff phone sales and documentation to assess the quality of calls and adherence to Regulatory and Bank's internal policies and procedures. Review of Sales Surveillance Reports to ensure corporate standards and regulatory requirements are met. Review of reports to detect irregular activity or unusual transaction patterns/trends. Ability to evaluate and identify risks of sales calls, highlight deficiencies and provide constructive fee