Division: Intercollegiate Athletics

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Senior Associate Athletics Director

Positions Supervised: TBA

Job Summary

The assistant athletic director for ticket sales and operations is responsible for developing, implementing and coordinating ticket sales campaigns and operations for all sports in which tickets are sold. This position will also play a key role in department efforts to enhance community relationships both on and off campus, grow attendance at sporting events and engage students.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Manages in-house ticketing operations and sales for the Department of Intercollegiate Athletics
• Creates, designs, and implements ticket sales campaigns/initiatives to enhance attendance and engage the community
• Develops and implements programs, policies and objectives related to ticket sales and operations
• Oversees promotional and brand-enhancement efforts for game day operations related to customer experience
• Identifies opportunities and coordinates promotions for local and regional groups to participate in game day activities associated with athletic events and collaborates with athletics resource development department to enhance season, single and group ticket sales
• Cultivates and strengthens relationships with university student organizations and the Office of Student Life and Diversity to grow and maximize student attendance and engagement at events
• Acts as the departmental liaison with the Scheidegger Center Box Office
• Assists external operations staff with design, print and production of materials for sales pitches and community engagement initiatives
• Assists with the fulfillment of corporate sponsorship contracts related to tickets, groups and special seating
• Manages all ticket sales and operations programs for the Athletic department, including special campaigns to help drive attendance for home athletic contests

• Collaborates with other departments across campus to help market events
• Provides leadership in community outreach efforts to promote ticket sales and department in the community
• Monitors and responds to the fan community with regards to requests for schedules, ticket requests, etc.
• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

• Works with coaches, staff and administration to plan and implement ticket sales plans for individual athletic programs
• Works with game operations staff to execute ticketing and marketing plans on game days
• Assists department and university personnel with group night ticket sales, ticket discounts and theme night promotions to increase attendance and drive revenue
• Collaborates with on-campus student organizations, campus leaders and community members to execute successful sports-related events

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Master’s degree in related field
• Minimum 3 years’ experience in collegiate or professional athletics ticketing
• Experience managing ticket operations in an intercollegiate athletics setting preferred

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of NCAA rules and regulations
• Ability to use graphic design programs, including Adobe Creative Suite
• Excellent communication and organizational skills
• Experience working in various social media channels
• Intellect, insight, influence and managerial talent to plan, champion and execute the oversight of a successful athletics sales and marketing plan

• General office setting
• Frequent night and weekend work
• Athletic facilities – indoor and outdoor events

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

About Lindenwood University

Founded in 1827, Lindenwood is a dynamic four-year institution dedicated to excellence in higher education. Our historic campus is situated in the heart of St. Charles, Mo., a growing community of more than 65,000 just west of St. Louis. We offer 131 degree programs to approximately 10,000 students a year through values-centered programs that lead to development of the whole person. Our faculty, staff, and administration are committed to an integrative curriculum that focuses on the talents, interests, and future of our students. Lindenwood is accredited by the Higher Learning Commission. Lindenwood University is known nationally and internationally for innovation, entrepreneurship, and extraordinary dedication to students. We believe that education is the way to personal freedom and responsibility, which are the keystones of any democracy. We have a heritage that dates back nearly 200 years. In that time, we have learned how to educate in a way that helps each student become an enlightened, principled citizen of a global community.

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