Assistant Director of Athletic Ticketing

James Madison University

James Madison University, a Division I Member of the NCAA is seeking an Assistant Director of Athletic Ticketing. This is a full-time position with a comprehensive benefits package.

JMU offers excellent comprehensive benefits which include:
• Paid vacation, sick, parental, and community service leave.
• 19 paid holidays a year including one week off for Thanksgiving Break and almost two weeks off for Winter Break.
• Affordable health insurance; retirement through the Virginia Retirement System.
• A work-life balance and integration program, Balanced Dukes, that is designed to support and enhance the overall wellbeing of our employees.
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes James Madison University a great place to work!

Duties and responsibilities include but are not limited to:

• Independently manage and supervise daily ticket office operations including ticket sales, fund depositing and customer relations and service
• Facilitate all season tickets for football and men's and women's basketball
• Providing assistance to university departments in the ticketing of select special events
• Oversee all ticket operations for assigned sport(s).
• Supervising student ticket office staff
• Develop and implement the training for ticket office staff customer service skills
• Working with Athletic Marketing to develop strategies to maximize ticket sales and attendance
• Assisting the Duke Club with gift processing
• Manage Paciolan Ticketing Software
• Ensure compliance with all relevant institutional, Sun Belt and NCAA rules

Required:

• Customer Service Experience
• Excellent communication skills
• Strong organizational skills
• Working knowledge of Microsoft Office
• Strong interpersonal skills; ability to work independently and as a team player
• Demonstrated creativity within a structured environment and the ability to work non-traditional hours

Preferred:

• Bachelor's degree
• Previous ticket operations experience
• Paciolan experience a plus
• Cash handling experience and experience with a ticketing software system

To apply go to https://joblink.jmu.edu/postings/14688 or visit JobLink.jmu.edu and reference posting number S3213. Pay Range: $40,000 - $42,000
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

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