Smithsonian Theaters seeks an experienced Ticket Sales System Administrator who will be responsible for managing the Theater ticket systems, as well as maintain and analyze the corresponding data, for use in theaters and concessions group sales process, provided by third parties.  This includes the support of Point-of-Sale ticket systems, procurement, programming, documentation, reporting (including database management) and training. Additionally, they will represent the theater on customer service issues related to ticketing.

DUTIES AND RESPONSIBILITIES include, but not limited to the following:

• Perform regular maintenance and ongoing software programming of retail’s mission critical ticket sales systems. Programming includes:
  • Theater schedules
  • Pricing
  • Non-ticketed sales
  • Group packaging
  • Simulator outlet sales
  • Food and beverage voucher sales
  • Contracted specialized ticketing services for non- retail units
• Documents and implements a “train the trainer” supervisors’ program.
• Creates, maintains, and updates materials and programs as needed.
• Maintains manual ticketing backup system.
• Maintains and provides necessary scheduled and ad hoc reports.
• Performs periodic Ticket Sales Systems Skills Assessments to ensure management knowledge of the Sales Systems and Cash Office Operations is retained at the necessary level.
• Ensures positive and cooperative relations with internal and external departments and vendors through ongoing dialogue and timely completion of required deliverables, including acting as primary vendor contact on all inquiries related to reporting.
• Works with theater and marketing staff on new and existing projects, as assigned by Supervisor and if applicable ensures proper implementation.
• Creates and maintains a searchable database of past, current, and upcoming film/digital product releases, including fact sheets and exhibition/performance data on each title.
• Assists the Reservations and Group Sales Center in all aspects of advance individual and group sales. 

Education and Experience: Bachelor's degree; and least 5 years of related experience (described below); or an equivalent combination of education and experience.

• Ability to translate complex technical training needs into user friendly manual formats and audit employee performance based on the evaluation of technical skill level.
• In depth knowledge of POS ticketing software used in theatrical ticketed venues, with a preference towards experience in organizations with diverse and multiple venues. Skills in managing, supervising and training personnel, along with the ability to communicate effectively in writing and orally.
• Able to plan, organize and use time effectively.
• Knowledge of Microsoft Office Suite.
• Must possess superior vendor and customer relation skills.
• Knowledge of ProVenue preferred.
• Ability to work evenings, weekends, and holidays to meet the demands of the theaters 364 day per-year schedule and extensive schedule of special events.

This position requires travel between Smithsonian Theaters’ locations in Washington, D.C, and Chantilly, Virginia. 

Salary: Up to $70,000, commensurate with experience.

To apply, please email resume and cover letter, including salary requirements, to:  sicareers@si.edu

Please include job title in the subject line. 

We offer excellent benefit programs including Health, Dental and Vision Insurance, Life Insurance, Transit/Commuter Benefits, Annual and Sick Leave Accrual, Family Friendly Leave, 403b Retirement Program, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Flexible Spending Account (Health & Dependent Care)

Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials.  This documentation is the responsibility of the applicant and should be included as part of your application package.

Final candidate selection will be subject to the applicant’s successful completion of a pre-employment background check and subsequent background investigation.  Employees are required to serve a one-year probationary period and participate in Direct Deposit for salary payment. 

EOE. This is not a Federal Service position. Applicants must be U.S. employment eligible. No phone calls, please. Relocation expenses are not paid.

About Smithsonian Theaters

Smithsonian Enterprises is a division of the Smithsonian Institution, the world’s largest museum and research organization. Established in 1846 with a bequest from English Scientist James Smithson, the Institution currently encompasses 19 museums and galleries, the National Zoo and 9 research centers. The Smithsonian has facilities in 7 states, the District of Columbia and the Republic of Panama supporting over 6,200 employees. Smithsonian Enterprises encompasses Smithsonian and Air & Space magazines, Museum stores, Restaurants, IMAX theaters and the Smithsonian Catalog, Consumer products, Educational travel, e-commerce, and commercial media enterprises in book publishing and the Smithsonian TV Channel.

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