Position Summary: Wagner College, a Division I institution located in Staten Island, NY, is seeking a highly motivated and detail-oriented Graduate Assistant – Ticketing Director to join its athletic department. This unique opportunity offers hands-on experience in college athletics with a focus on ticketing operations, revenue generation, and fan engagement for Wagner’s three ticketed sports: Football, Men’s Basketball, and Women’s Basketball.

This role is ideal for a dynamic and creative individual eager to contribute to ticket sales, customer service, alumni engagement, and fundraising efforts—all while earning a master's degree, on-campus housing, and a meal plan as part of the Graduate Assistant compensation package.

Compensation Includes:

• Full graduate school tuition
• Free on-campus housing
•  Full campus meal plan
• Professional development in collegiate athletics

Key Responsibilities:

• Oversee and execute ticket operations including season, group, and single-game sales,
  as well as game day box office management.
• Assist in the execution and development of ticketing and fundraising strategies across all
  athletic events.
• Create and implement innovative sales campaigns and promotions to increase revenue and attendance.
• Collaborate with the Associate AD for External Relations and other departments (Marketing, Compliance, Advancement).
• Partner with Alumni Relations and Institutional Advancement to support alumni ticketing initiatives and donor engagement.
• Manage NCAA and NEC compliance for pass lists for student-athletes, staff, and recruits.
• Serve as the main contact for all ticket inquiries
• Provide exceptional customer service and conflict resolution.
• Generate financial reports and track revenue and attendance data.
• Contribute to outreach efforts including cold calling, email campaigns, and group presentations.
• Support and help coordinate department fundraising events including golf outings and Seahawk booster clubs (e.g., Seahawk Club, Touchdown Club, Hardwood Club).
• Supervise and train student workers in ticketing operations and game day logistics.

Preferred Skills & Experiences:

• Experience with AudienceView or similar ticketing software
• Proficiency in Adobe Photoshop or creative tools
• Customer service, sales, and cold-calling experience
• Strong written and verbal communication skills
• Organizational and multitasking abilities
• Understanding of NCAA compliance and ticket operations

Qualifications:

• Bachelor’s degree in Sport Management, Business, Communications, or related field
• Acceptance into Wagner College’s graduate program (required)
• Previous experience in ticket sales, sponsorship, fundraising, or game day/event
  operations preferred
• Ability to work evenings, weekends, and holidays as needed

Why Wagner?
This is a rare opportunity to earn your master’s degree while gaining real-world experience in
Division I college athletics. You’ll be part of a collaborative and passionate team committed to
excellence on and off the field. Wagner College provides a supportive environment that fosters
innovation, leadership, and professional growth.

To Apply:
Interested candidates should submit a cover letter, resume, and references to:
Richard Behan - Associate Athletic Director for External Relations
richard.behan@wagner.edu
Applications will be accepted until the position is filled.

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