The Assistant Director of Ticket Operations oversees and manages all ticketing operations for women’s basketball (approximately 18 home games annually) and baseball (approximately 40 home games annually). They are responsible for event creation, sales, post-event reconciliation, and cross-departmental collaboration to ensure the successful execution of all events. The Assistant Director hires, trains, schedules, supervises, evaluates, and disciplines a staff of approximately 18 student workers, providing strong leadership and hands-on mentorship to deliver exceptional customer service. This role is responsible for developing and implementing comprehensive training schedules, ensuring proper event staffing, and maintaining accountability and professionalism among student employees. The Assi